Check your Nectar card, My points have been stolen last night ! BUT now their system is down!!!

justwondering25

Okay, it might be worth checking your Nectar card balance, my £576 worth of points have been stolen.
I called this morning to seek help....but I was told to call back in a few hours as their systems were down for maintenance !!
Has Nectar been hacked ? have your points gone missing too?
After checking my balance, I can see my points where redeemed on eBay, I have checked my eBay accounts and I have not spent them and my eBay account has not been used to spend them!

Cornucopia

Nope, my Nectar points are intact (all 1100 of them, also 700 Subway points and 4500 Morrison More points).

As a general warning, it's not a good idea to maintain a high points balance on loyalty schemes.   The security protections are nowhere near as good as for actual financial services.

justwondering25

Cornucopia said:

Nope, my Nectar points are intact (all 1100 of them, also 700 Subway points and 4500 Morrison More points).

As a general warning, it's not a good idea to maintain a high points balance on loyalty schemes.   The security protections are nowhere near as good as for actual financial services.

I wonder what the chances are of Nectar giving me back my points, it does seem odd, I have looked back through my emails and I can see that yesterday I had an email from Nectar to say that my email address had been changed....of course which I did not do, but I had not spotted the email until today !
£576 worth of Nectar points is a lot to lose...

Cornucopia

An unexpected Change of Email Address message is a warning sign that someone is trying to hack your account.  

Sorry, I don't know what Nectar's policy for this would be.

justwondering25

Cornucopia said:

An unexpected Change of Email Address message is a warning sign that someone is trying to hack your account.  

Sorry, I don't know what Nectar's policy for this would be.

Thank you for your reply, I never noticed the change of email address until today...which was after I had checked my points....odd situation though with their systems been up and down since yesterday....stinks of a hack to me.

justwondering25

Just spoken again with Nectar...systems still down and have been since yesterday, so they cannot check anything..

I explained my situation to them, they said, due to the points been spent on eBay, they would not ask me to call the police, they only ask you to call the police if they cards where used in a store, so that CCTV footage could be obtained ....the rep asked for my details and although the system is still down, he said he would pass the details onto the suspicious activities team.

I did ask if their systems had been hacked....of course, they denied that....BUT hey if the system has been having serious issues since yesterday....something sounds like it has gone seriously wrong.

justwondering25

Cornucopia said:

An unexpected Change of Email Address message is a warning sign that someone is trying to hack your account.  

Sorry, I don't know what Nectar's policy for this would be.

I have detailed my finding on another website, other users are experincing odd issues logging in.

Just out of interest, did you try and log in from a fresh webpage or did you use the app? as you may find when you try to log in, it will clearly detail there is an issue with that card number.....big issues at Nectar.

Cornucopia

I logged on using the App.   There were no obvious problems.

justwondering25

Cornucopia said:

I logged on using the App.   There were no obvious problems.

The app is different from the website though...