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GloriousEuropa

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[Deleted User]

Yes, it would be fraudulent.

It's just poor customer service at present. Keep on top of them and escalate a formal complaint if not resolved.

phillw

GloriousEuropa wrote: »

Thanks. What do I do to escalate things if they won’t respond to my email?

I would phone them, let them know you're not backing down.

Be respectful though, the people you are speaking to aren't responsible.
Even if you are talking to the person that made a mistake, it's probably a lack of training/support etc rather than anything personal against you.

I make it clear that I blame the companies processes and not the person I'm dealing with, they are likely sick of the company too. If you alienate them then they'll drag it out. Most people want to help, until you do something that upsets them. Try to sell them the idea of helping you out.

My situation was different, but I went through a couple of months getting a refund out of Dell and so I understand your frustration. I ended up having to pay the bill, even though the refund came through in time because the credit card I used takes the statement balance.

PRAISETHESUN

You need to exhaust the complaints process with HP before you can get your bank involved. As above, you'll need to formally complain (preferably in writing). Make it clear you are returning for a full refund because it is faulty. Other then that, it'll be a bit of a waiting game I suspect.