Cahoot problem

Big_E

Hi, I have just joined and this is my first post so apologies if I am in the wrong place. In 2012 I came into some money and settled a lot of debt my wife and I had ran up. Not all on a full repayment basis but all lenders agreed a proposed settlement figure.
Four years later in 2016 we were going to Florida and a cheque arrived two weeks before we left from Cahoot who I had a credit card with it was for around £1600 and was for full and final settlement of errors they had made. I just cashed it and thought no more about it.
This weekend I tried to extend my mortgage and when Nationwide ran a soft check I failed. I have just printed my Equifax report and it shows red missed payments to Cahoot from 2012 to 2015 which is why I failed.
Obviously I need to get them to remove these but I have taken out credit cards and loans since 2016 and always got rubbish rates I now at least know why Cahoot sent me the money but should they not also have cleared the none payment flags as well? Do I have any recourse here other than having my record corrected?

sourcrates

Moved to more appropriate forum.

shiny76

What is it you are after as a resolution? It may be difficult to quantify any losses you may have incurred. Was the 'full and final' settlement calculated to address this?

Big_E

Hi, The main thing is to get Cahoot to put this right as there are no missed payments but looking on Equifax it looks like nearly 3 years of missed payments. I appreciate I can write to them about this and of course I will do this.

The issue with the £1600 cheque they sent me is more confusing as the letter wasn’t clear what it was compensation for. To be honest I perhaps could have asked for clarification but I was flying to the USA in two weeks so just banked it to make sure it cleared.

It is only now that I am putting two and two together as the cheque was issued the same time as the cheque was issued. I am therefore assuming (perhaps wrongly?) that is was compensation for them wrongly screwing up my credit???

I may be wrong though? I was wondering if anyone has ever had something similar? Also I am really annoyed with Cahoot that they stopped recording the missed payments on the system presumably by marking it with one “green” entry showing it now cleared but not removing all the “red” missed payments markers they put on after failing to record my settlement in 2012. Finally apart from the strange cheque I haven’t heard a peep out of the since I paid them off in 2012??

middleclassbutpoor

were the payments missed?

If you think they should have cleared these, speak to them to see what their view is

https://www.cahoot.com/help-and-support/contact-us

They may surprise you and accept they have made a mistake, or they may explain what the £1600 was for and why the markers are correct. You are not clear on what has actually happened so get the facts and if you can't get resolution, come back on with the facts they have given you.