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Are Rakuten still providing vouchers for Superpoints?

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About 2 months ago i transferred 1000 superpoints from Rakuten to a £10 Currys voucher.

I Never received the voucher despite the points being removed.

I have contacted them periodically over the last two months but apart from the auto-reply i have not received any response.

Has anyone received a voucher via voucher exchange with them recently, or had any contact?
Where the !!!! has the Shrug gone! :confused: just doesn't cut it... :huh::think::huh: and these don't come close
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