PopulusLive anyone have a contact?

I have been struggling with them to get my postal address and email address updated since November. I have requested they change my details multiple times using the form on their website. They have completely ignored my requests every time. I emailed them to request the change, explaining why I was emailing, and they ignore my emails too.

Does anyone have any ideas how I might be able to get them to make these changes for me? If anyone knows a personal contact or anyone over at populuslive I would so very much appreciate if you could ask them to help me.

As someone who struggles with severe mental health issues, problems like this just drive me even more crazy. I can't think what more I can do. :mad:


  • sexymouse
    sexymouse Posts: 6,054
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    Unfortunately I've also experienced multiple emails and facebook messages go unanswered, so I empathise. Sorry I can't give you a reliable contact. Hopefully someone else will have had more luck.
    Enjoy the little things, for one day you may look back and realize they were the big things.
    I married Moon 8/4/2011, baby boy born 26/9/2012, Angel Baby Poppy born 8/11/15, Rainbow baby boy born 11/2/2017
  • libra10
    libra10 Posts: 18,560
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    Presuming you have used this email address to contact them?

    [email protected]

    Have you completed this form?


    I have just received a payment cheque from them, and they are requesting feedback at Survey Police and Trust Pilot.

    Can't think what else to suggest.

    Good luck
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