missing salary

knobsitckle

@Marcon I have raised a complaint. Now its just a matter of hearing where it takes me.

knobsitckle

@TrickyDicky10 It was my mistake and I am not disputing that. However I work some in the bank and I have seen customers come in and request to have funds recovered because they have made mistakes. I won't blame the system or the fact that I called up for help on how to do this but I'll say we're human and we're prone to errors and I made a mistake. There should be contingency plans for something like this I can't believe that in all these years my company has not once sent a payment in error.

As you can see from their email they want monzo to either send the funds directly to me or send it back to them so my company can send it to me. Which considering how fraud adverse banks are is a ridiculous proposition to make. No bank will withdraw funds from a customer's account and send it to someone else after an conversation via email. I don't know why they think monzo would do this. monzo have already said for them to raise a CRP (credit payment recovery) which is the industry standard. Even if they can't do this there should be an equivalent process but for some reason my employer aren't suggesting any actionable alternatives.

Am I being crazy here?

TrickyDicky101

It's kinda like if you have sent a payment to the wrong account from your own so maybe your employer will help if you treat it the same way? Like you say, normally you'd go through customer service - can you try that angle with this problem?

Manxman_in_exile

knobsitckle wrote: »

@TrickyDicky10 It was my mistake and I am not disputing that. However I work some in the bank and I have seen customers come in and request to have funds recovered because they have made mistakes. I won't blame the system or the fact that I called up for help on how to do this but I'll say we're human and we're prone to errors and I made a mistake. There should be contingency plans for something like this I can't believe that in all these years my company has not once sent a payment in error.

As you can see from their email they want monzo to either send the funds directly to me or send it back to them so my company can send it to me. Which considering how fraud adverse banks are is a ridiculous proposition to make. No bank will withdraw funds from a customer's account and send it to someone else after an conversation via email. I don't know why they think monzo would do this. monzo have already said for them to raise a CRP (credit payment recovery) which is the industry standard. Even if they can't do this there should be an equivalent process but for some reason my employer aren't suggesting any actionable alternatives.

Am I being crazy here?

I'm a bit reluctant to say this, but they haven't paid it in error, have they? As I understand what you've posted, you are responsible for inputting the correct sort code and account code etc., but you input the wrong account code, and your employer dutifully carried out that instruction.


If I wanted to instruct my bank to transfer funds to a/c number 111111111, but told them to transfer it to 999999999 instead, I would expect that they might not be able to get the money back.


Surely if you are a customer of the destination bank (same sort code), can't they do more for you? Can't you get a letter or something from your employer explaining the error (that you made)?


And you don't bank with the bank that employs you?


EDIT: Apologies if I've misunderstood. I read your OP to mean that you had changed your bank to Monzo which meant you had to change your sort code and your a/c no. on your employer's systems. But on re-reading it I'm not sure if you intended either to change both, but only changed one, or whether you only needed to change one, and changed the wrong one. Although I don't see how you could confuse a sort code and a/c number.

Manxman_in_exile

Marcon wrote: »

Time to raise a formal grievance - this is hardly a unique situation and your employer is being astonishingly unhelpful, especially as they are a bank.

They're a bank! Why would they be helpful?

Scorpio33

Your employer have followed your instructions.

Monzo (The bank) have also followed those instructions.

They have done nothing wrong.

The only person that can resolve this is the person that has received the money in error. Legally, they have to return any monies not due to them. So speak to your bank, and they should be able to either pass on a letter to the person who incorrectly received the funds, or contact the customer directly on your behalf.

The only other alternative is to take the person who received the funds to court, but without those details this would be hard to do and I doubt the bank would pass over these details to you due to GDPR.

montyrebel

why the heck is employees in charge of inputting their own info, thats just weird to me, yes filling in a form with details then passing it onto a centralised person or department to input makes sense to me.

good luck OP in getting your money back, sorry i cant offer any advise

jonnygee2

Monzo: Ask your employer to raise a CRP (credit payment recovery) - according to them its the only way to retrieve my money'''

my employer: this is not a procedure within payroll. Either work things out with Monzo and have them send the money directly to you or have them send the money back to us and and we'll send it to you'''

Ultimately' I feel stalemated. Monzo won't do anything because they have a procedure for this type of issue and my company won't do anything because they claim to not have to ability to do a CRP.

Monzo is correct - they will not be able to deal with you at all on this. You are neither the sender nor the recipient of the money, and the fact it is legally your money isn't something they are allowed to consider.

Your employer, though, is wrong. They can start a payment recovery and they should have done it immediately. They need to contact their bank to start this and it shouldn't take them long. The tricky thing is, I don't think there's any way to force them to do this. Personally I'd be asking my manager to lobby department directors etc to get someone to fix it - it sounds to me like someone is just being a bit less helpful than they could be.

But - warning - CPRs aren't guaranteed to get the money bank. They rely on the receiver being honest and agreeing to the return of funds. If they don't, then realistically you will not be able to get your money back.