Train cancellations

Kiko4564

If you hold a ticket valid via a specific route, say a Thetford to London Terminals return ticket valid via Cambridge, and are unable to travel via that route, and as a result use another permitted route e.g. via Norwich, and are authorised to travel free of charge meaning that you do not use that ticket as a result, then can you apply for a refund of that portion of a return ticket?

yorkie2

Kiko4564 wrote: »

If you hold a ticket valid via a specific route, say a Thetford to London Terminals return ticket valid via Cambridge, and are unable to travel via that route, and as a result use another permitted route e.g. via Norwich, and are authorised to travel free of charge meaning that you do not use that ticket as a result, then can you apply for a refund of that portion of a return ticket?

I do not understand the question; you refer to using a permitted route, as in using the ticket.


You then refer to authorisation to travel free of charge; perhaps you actually mean your ticket via Cambridge is accepted for travel by the more expensive route via Norwich at no extra charge?


As you used the ticket, you are not entitled to a refund.


I do not see how this question makes sense though.

Kiko4564

Yes I do mean that, I mean being permitted to travel by a more expensive route at no extra cost. Hence my argument that the ticket was not used.

ArbitraryRandom

Kiko4564 wrote: »

Yes I do mean that, I mean being permitted to travel by a more expensive route at no extra cost. Hence my argument that the ticket was not used.

The ticket was used as you travelled from your initial station to your destination and the only reason a variance in route was permitted was because you had bought the ticket.

Think of it as if the verbal authorisation was a verbal 'free' upgrade to the ticket to allow you to use it as if it was the more expensive multiple route ticket.

yorkie2

Kiko4564 wrote: »

Yes I do mean that, I mean being permitted to travel by a more expensive route at no extra cost. Hence my argument that the ticket was not used.

The ticket clearly was used, then.

Kiko4564

Alright I accept that it was. I suppose I could still claim Delay Repay then though.