Cabot SAR help

angelica

Hi, I sent SAR to Cabot a couple of weeks ago and receive a letter from them asking to verify my identity. I sent SARs in the past to different collection agencies and never was asked for any ID proofs. Is it new rule or Cabot just being difficult? Should I sent them ID proof or will it be seeing as debt acceptance? Please, advise.

Willing2Learn

Hi,

The ICO has guidance for this. It says:

If you have doubts about the identity of the person making the request you can ask for more information. However, it is important that you only request information that is necessary to confirm who they are. The key to this is proportionality.

You need to let the individual know as soon as possible that you need more information from them to confirm their identity before responding to their request. The period for responding to the request begins when you receive the additional information.

[Deleted User]

They're not being difficult.

They're just trying to protect you. People generally hate ID theft.

sourcrates

angelica wrote: »

I sent SARs in the past to different collection agencies and never was asked for any ID proofs.

That’s because most collection agencies have little or no interest in protecting your data, they don’t follow correct procedures, as they simply don’t care, all they want is your money.
At least Cabot make some attempt to comply with regulations, it’s in your own interests to comply.

angelica

Thank you all!