Advice re moorcroft/arrow

Toasterinbath

Ok so I've had a reply to my cca request

Re: ARROW GLOBAL LTD

We are writing in relation to your recent request for a copy of the consumer credit act for the above account.

We can confirm that your request has been referred to our client for processing,however,they have informed us that they no longer require the £1 fee for this service ;therefore,we have attached a £1 cheque to refund the fee paid to us.

Once we have received further contact from out client we will contact you accordingly.

If you require anything further in relation to the information provided in this letter ,please do not hesitate to contact us on the above telephone number

Sincerely....

What do you lot make of this ? They said they sent me a cheque back and they didn't it was just my original postal order.they were pretty swift in there reply about 5 days from sending cya request. Any ideas?

sourcrates

Yea perfectly fine, some companies don’t bank the fee any longer, they will be in touch in due course, the letter will be a standard template they send out.

Toasterinbath

Afternoon guys,

So it's been 14 linear days since I sent my cca request and as of yet I've received nothing back other than the big standard we will look for it reply as posted above ,how would I approach this now as I'm wanting to make an offer to settle but obviously want to hammer them down as much as possible, any thoughts on moving forward ? Should I just straight up make them a lowball offer and see what happens?

Apologies if this seems silly Its my first time properly dealing with them instead of the ignorance is bliss mantra I've had for years

Thanks.

sourcrates

The 14 days are just guidelines, it may be many months yet before they provide what you have asked for, it takes time to pass the request back to the original creditor, they then have to find the information.
Don`t rush into this, a settled defaulted debt looks almost as bad as an unsettled one, credit file wise, don`t expect any improvements until the default falls off.

Toasterinbath

sourcrates wrote: »

The 14 days are just guidelines, it may be many months yet before they provide what you have asked for, it takes time to pass the request back to the original creditor, they then have to find the information.
Don`t rush into this, a settled defaulted debt looks almost as bad as an unsettled one, credit file wise, don`t expect any improvements until the default falls off.

When I went to the bank to remoetgage they told me paying it off would help massively in being accepted,it's stopped me from being able to move forward so I was hoping it would be swift and I could get them to agree to mark as fully settled.

Toasterinbath

Afternoon everyone,
Its taken 10 months or so but ive finally had a reply by letter from Moorcroft Debt recovery:

================
Further to your recent communication in respect of the above account, we are writing to confirm we have been in contact with ARROW GLOBAL LTD.

Upon review of your account our client have advised that they are not able to provide a copy of the consumer credit agreement.

We have placed your account on hold until xx/xx/xx to allow you suitable time to reply to this letter.If you require anything further in relation to the information we have provided in this letter, please do not hesitate to contact us on the above telephone number.

=============


What would be my next course of action now theyve acknowledged they dont have the cca? 

I actually forgot about this until this letter came its been that long!!

Many thanks.

sourcrates

Thanks for the update.

Well, the choice is yours, keep paying an unenforcable debt, or re-direct that money to a more worthy cause.

The debt is still owed, but is effectively dead in the water, as they cannot force you to pay via the courts.

Toasterinbath

sourcrates said:

Thanks for the update.

Well, the choice is yours, keep paying an unenforcable debt, or re-direct that money to a more worthy cause.

The debt is still owed, but is effectively dead in the water, as they cannot force you to pay via the courts.

if i offer a token amount and they accept would it remove any defaults incurred? or just show as partially settled and then stop the monthly defaults i get?

sourcrates

They are not monthly defaults, they are just status updates, of the original default.
Nothing you do will change that, 6 years from date of default it will be gone from your credit file regardless of what you do.
Offering token payments just prolongs the debt going statute barred, nothing more.
Its unenforceable, put your money to better use.