Left store without paying for click & collect!

BSW89

Hi all,

I ordered a bunch of Christmas stuff from Waitrose (about £40 worth) and my mum collected it as I was at work. She said she collected it from the click and collect desk and they just handed it over and wished her a good Christmas. She then did her own shopping, paid for those bits at the self-service checkouts and left the store.

She assumed I’d paid for the order online (as per most online shopping!), when in fact I had not. It does clearly state on the confirmation email that you should pay for your items at the checkout, but she hadn’t seen this email.

Obviously I am mortified and to be honest stressing a bit over it. I am going to call the store when they open tomorrow and ask how I can settle the amount owed but technically speaking we’ve stolen £40 of food from Waitrose! Will we get in trouble for this even though it’s an honest mistake?!

Abbafan1972

I don't shop at Waitrose but do online shopping with Asda where you checkout the order and put card details in - your card is charged when your shopping is delivered/collected.

Is this not the case with Waitrose then?

BSW89

Abbafan1972 wrote: »

I don't shop at Waitrose but do online shopping with Asda where you checkout the order and put card details in - your card is charged when your shopping is delivered/collected.

Is this not the case with Waitrose then?

No! And I think that’s where the confusion has come from, my mum assumed I’d sorted out payment when I ordered it. I totally accept it’s my mistake for not emphasising to my mum that she needed to pay on collection, but I’m also a little bit frustrated with Waitrose for not making it clear when she collected the order that she still had to pay for it at the checkouts so I hope they are ok about it when I call them...

Silvertabby

Don't fret. Waitrose should know you/your mum made an honest mistake, otherwise you wouldn't be ringing them to say that you owe them £40.

BSW89

Also to be honest I assumed they would ask for payment when she collected it, so it would be obvious to her that she needed to pay.

Lorian

Is it actually possible to do click and collect without paying at the point of order?

I'm surprised they let you do that. I know whenever I use if for JL orders to be picked up I have to pay in advance.

BSW89

Lorian wrote: »

Is it actually possible to do click and collect without paying at the point of order?

I'm surprised they let you do that. I know whenever I use if for JL orders to be picked up I have to pay in advance.

For John Lewis orders that is the case, but not for Waitrose Entertaining.

Abbafan1972

I think I was getting confused with grocery orders.

I know with Argos you can reserve items and pay for them on collection.

I assumed when you said Waitrose, you meant groceries?

TREVORCOLMAN

BSW89 wrote: »

Hi all,

I ordered a bunch of Christmas stuff from Waitrose (about £40 worth) and my mum collected it as I was at work. She said she collected it from the click and collect desk and they just handed it over and wished her a good Christmas. She then did her own shopping, paid for those bits at the self-service checkouts and left the store.

She assumed I’d paid for the order online (as per most online shopping!), when in fact I had not. It does clearly state on the confirmation email that you should pay for your items at the checkout, but she hadn’t seen this email.

Obviously I am mortified and to be honest stressing a bit over it. I am going to call the store when they open tomorrow and ask how I can settle the amount owed but technically speaking we’ve stolen £40 of food from Waitrose! Will we get in trouble for this even though it’s an honest mistake?!

As you have said it was an honest mistake. I cant imagine them being funny with you when you call them. Rather I think they should be pleased that you are honest.