Sainsburys Nectar Points

Purlady

Our local Sainsburys has just started to us the self scan scheme. This co-incided with the new nectar app.
I have been happily using this since September. Every week you are give offers where you get bonus points on certain items. You select the offers in the app and the extra points should appear on the app.
However my extra points didnt show up, so I checked the app and it said that the extra points may take longer to show.
I contacted Nectar yesterday as my extra points were still not appearing. They told me that I needed to prove to them which offers I had used and show my receipts.
I cannot remember the offers as they change every week and at times I do not accept a receipt as I am trying to save the planet!
AS I couldnt provide this information they offered me 200 nextar points as a goodwill gesture. This is rediculous as I must have earned at least 400 in my last shop.
Has anyone else had this problem and if so how was it rectified?
Sainsburys say it is not their issue.

MoonChild91

I've had it a couple of times, but it's ended up being me and I've bought a slightly different size etc or they've just run out. Do you have the Nectar app? You can check your 'saved' offers there, I've started trying to check this in store especially if it's 100 or 200 points. 

ZeroSum

The bonus points show up on the app pretty much straight away.
As poster above says, possibly slightly different product, which I have done before when the old style paper vouchers didn't scan

P1Fanatic

As above they appear straight away normally as long as you save the offers in the app. I save them all as soon as they appear as I forgot once and had to request them which was a pain. Also noticed in the last few weeks the offers are really poor now with most being just 10 points when previously it was 40-100 points most items.

Diverkev

I do not know if this has been pointed out before but Nectar has a major flaw in the bonus points vouchers they are specific to an individual and their card only. So if you like me have a linked account and you both share the shopping as only one of you maybe available you take the vouchers that arrive along to the shop if they do not match they will scan and collect them off you but nothing will be added to your nectar account. Basically if you think you have a joint Nectar account think again! I only found this out when I went to do my first online shop with the bonus Xmas points to be collected got to the checkout were coupons are applied automatically to find no coupons I had to change my nectar card details to the wife's card or we would have lost over 1300 bonus points. Plus your online shopping account will only save 1 nectar card number so now will have to constantly be swapping numbers and check every voucher to see what card it belongs to. At least Tesco have a single shared account number that the individual personal numbers are linked to so offers are shared equally get your act together Nectar or is it a blatant attempt to fleece your customers? 

alinkliter

Previously, after shopping at Sainsburys itemised points showed on activity eg Butter 20, Milk 30,Carrots 10 etc

I do it all online, do not have a smartphone.

Since a couple of months ago this no longer happens, all that shows is the total points used. Has this happened for anyone else?

Contacted live chat 3 times and phoned up, all to no avail. They all seemed clueless on the issue.

pumpkin89

Yes, it has changed online. I can't see a way to view the itemised points. They do still show in the same way on the app, so evidently the data still exists, but for some reason Nectar have changed the view on the website.

Foxy16

I mainly look online at my nectar points added, and couldn't see them, eventually found you can only do this through the app, so annoying that every company assumes that everyone has a smartphone. Other annoying thing with the nectar app. you used to be able to open the app and the bar code would show to scan, when offline, now you need to be online. Other shops apps allow this offline.

topcat105

I had an offer for 8 x nectar points on fuel at Esso. They never appeared.

Nectar say its not their problem, contact Esso

Esso want me to email the details of the offer plus my proof of purchase.

Forget it. I've got better things to do with my time.