Was I mis-sold?

ACG

kingstreet wrote: »

On the basis you get people querying why a two year fix ends on (eg) 31/12/2019 and not two years from completion I'd say anything which could give rise to doubt is worth adding.

I have started to add that to our letters now after seeing it crop up a few times on this site. I have also added a little bit more to the ones Jo had drawn up, I think ours are close to 2 pages now but that includes footers, header and name/address etc so probably not too different to yours. I always thought MSNs were a bit light.

kingstreet

Deleted_User wrote: »

Is that a compliance requirement or just your best practice after being stung in the past? I like the idea of sending the FF and App but never done that. Only send the RWL generally.

Our network adopted our paperless/signatureless approach and we agreed on the documents which would be issued and how a response would be required and logged.

It works well although the number of daft issues we get because of how lenders populate their pdfs frustrates. EG - Halifax puts case creation date as date of moving to current home because we leave the "more than three years ago" radio button pressed.