Carphone Warehouse

Littleluc21

Anyone know how you go about cancelling a contract with the carphone warehouse? They don't reply to emails and I hate phoning them as they keep you on hold for agggggggggggeeeeeeesssssss!!

L xxxx

immoral_angeluk

Could you write to them asking to cancel it? That's what I normally do.

themachine_2

Hi Littleluc21,

I've recently had a terrible experience with them. To cut very long story short I had 12 month contract which finished in Aug 06 and sent letter in July 06 telling them to cancel contract when it was up. They kept billing me for phone which i now did not use (i changed provider) and claimed never to have received any letters i sent (even though i had proof of recorded delivery!!) I found them to be very rude on phone when i eventually got thru with one girl even telling me that they "sometimes deliberately do not cancel contracts" - can you believe that?!!!. It has taken 16 months to sort this out and only because i threatened legal action. Be very careful with them and ensure you send any letters recorded delivery and take details of all phone calls eg time, date, who you spoke to and how long the call was.

Good Luck

Littleluc21

Yes they are a really rubbish phone company and I have read similar horror stories about them on the net. Do you know what address to send the recorded letter to? Really DO NOT want to have to call them again, always seem to get some jobs worth bully on the phone when I do, but want to stop paying them 20.99 a month for a phone I don't use and start paying more of my debt off!! If I cancel the direct debit once I have sent letter would that work too?

L xxxx

themachine_2

The address you are looking for is 1006 Disconnections
PO Box 345
Unit 19
Southampton SO30 2NR

I cancelled the direct debit thinking they had received my recorded delivery letter and that my contract was finished and 3 months later i got a letter from a debt collection agency demanding 3 month's payment for the phone which hadn't been used!!! They really are dreadful to deal with and are reluctant to provide you with the most basic information you are entitled to.

Hope this helps.

sammiboo

i used to work for carphone - luckily i wasnt in customer service i was in connections.

Is it landline or mobile?

I cancelled my Talktalk contract i did it on the phone, it took about 2 hours :rolleyes: but it was cancelled, i hate writing as things in writing is easily put to one side and calls are recorded. just make sure you note the day and time you call and the person that you are speaking to.

samjy77

This is the email i received: It takes a long time to connect but once it does go for it.They'll also try to convince you a lot,so be cautious:

Thank you for your email. I appreciate your patience in awaiting a
reply.

I am sorry to hear that you wish to end your contract with O2 and The
Carphone Warehouse. I am also sorry, as we are unable to accept a
disconnection via email request.

I can confirm that your contract is due to expire on 30th October 2008
and you will be able to start the disconnection process from 26th
September 2008. Please contact our Customer Loyalty Team after this date
to discuss the upgrade offers available to you, or to obtain your
Disconnection Reference Number (DRN).

You can contact Customer Loyalty on 0870 111 7200 option 3:

Our offices are open:
Monday to Friday 8.00am to 8.00pm
Saturday 9.00am to 6.00pm
Sunday 10.00am to 5.00pm

If you still choose to disconnect after you have spoken to our Loyalty
Team you will be issued a DRN. Once you have this you will be required
to send us written notice as per the terms and conditions of your
contract, including your DRN in the letter. Your account will be
disconnected 30 days from the receipt of your letter.

I would advise you to send your letter via recorded delivery, as proof
of postage may be required.

If you wish to transfer your number to another mobile network or service
provider, you will also need to request a Port Authorisation Code (PAC)
in your letter. Please discuss this with our Loyalty Advisor.

For further information on porting your number please visit:
http://www.carphonewarehouse.com/commerce/servlet/gben-server-PageServer?ARTICLE=MAIN.UK.INTERNET.HELPINFO.HANDESETHELP.PORTING.DEFAULT

I would like to take this opportunity to thank you for your valued
custom, if we can be of any service to you in the future please contact
us or visit our website www.carphonewarehouse.com.

Regards
Customer Services for O2