Travel Refund

Ok, so some advice needed.

On 17/10/19 I booked tickets for the next day ( 18/10 ) to travel from Newport to London ( £159 ) - I bought them from the ticket office ( which I think is run by TfW ) and the train company is GWR.

As it happened I couldn't travel so contacted GWR on the 21st and filled out the reclaim form and sent the original tickets off.

I contacted GWR recently and the say they sent the refund to TfW as the ticktets were bought through them.

TfW are saying they can't trace anything from TfW.

Who is my contract with TfW or GWR?

I'm thinking of going small claims court just on principal?


  • daveyjp
    daveyjp Posts: 12,498 Forumite
    First Post Name Dropper First Anniversary
    You apply for refund from the retailer that sold you the ticket.
  • You should have asked the retailer (i.e. TfW) to refund the tickets. There is a £10 admin charge. As you sent the refund claim to GWR, they rightly forwarded it to TfW. You'll need to follow the trail with some persistence to see where the claim as gone astray.
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