Travel Refund

Ok, so some advice needed.

On 17/10/19 I booked tickets for the next day ( 18/10 ) to travel from Newport to London ( £159 ) - I bought them from the ticket office ( which I think is run by TfW ) and the train company is GWR.

As it happened I couldn't travel so contacted GWR on the 21st and filled out the reclaim form and sent the original tickets off.

I contacted GWR recently and the say they sent the refund to TfW as the ticktets were bought through them.

TfW are saying they can't trace anything from TfW.

Who is my contract with TfW or GWR?

I'm thinking of going small claims court just on principal?


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