CCA fee paid into account

Afreshstart

Hi

Advice please L*nk have paid the cheque into my account.

Sent CCA request originally to Wesc*t who replied back that they only manage the account for L*nk.They said I could send the request directly to L*nk or they could forward it on.

I sent a new request and cheque (payable to L*nk) for wesc*t to forward on.

A few months passed with no response so I wrote saying I was suspending payments until the documentation requested was sent.

Wesc*t replied the same as before, please send CCA request directly with £1 or we can forward this for you.

The cheque was cashed but I notice it has been paid into the account.

What do I do now?

Do I reply to Wesc*t that they already have had this or do I have to send a CCA request again or do I just wait.?

sourcrates

You write back lodging a written complaint stating the one pound payment was strictly for the statutory fee in regard to the request for information you have made, and that unless the request is actioned straight away, with confirmation from them in writing, you will be contacting the financial ombudsman with a view to raising an official complaint regarding there actions.

Let them stew on that.

Afreshstart

Thanks Sourcrates.