Refused exchange without receipt?

unforeseen

November2 wrote: »

They will not exchange but should issue a credit note for the current selling price, ie sometimes it can be lower than price paid. Did you fall outside return time limit? How did she pay? if by card you are able to use that as the receipt. If cash, use the contact info on the returns page online and contact their customer services who should sort this out for you. Many shops state no returns without receipts however M&S do accept them and issue credit as it is their policy. Anyone just accepting a no return from M&S should be complaining to Head Office! It does not say as part of the policy 'at manager's discretion'. Saying that I believe any return to M&S, with receipt or not, should have the tags still attached, original packaging etc - maybe tags had been removed hence the refusal?

Even so, the presence of tags does not prove that the item was bought legitimately, which is why additional proof is also requested.