Unfair Admin Charge?

Hi All,
I recently purchased a stagecoach annual pass but then decided to cancel it (approx. 10 mins later) before it was activated or anything. It was only after receiving my refund that I found out that Stagecoach takes a 10% admin charge off of cancellations, or a £10 admin fee depending on which is greater. I was of the understanding that an admin charge must reflect the reasonable cost of processing this request. However, if this is correct, wouldn't this mean that this cost cannot be reasonably above £10.
Any advice is appreciated


  • BrowntoaBrowntoa Forumite, Ambassador
    49.2K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    £10 for a hours work seems fair. Someone has to cancel it

    What does their terms and conditions say
    I'm a Forum Ambassador and I support the Forum Team on the Shopping and Freebies, Phones and TV and Over 50s boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing . All views are my own and not the official line of MoneySavingExpert.
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