Financial Ombudsman Adjudicator - how long do they normally take

robboa

Hi all

So i've finally had my irresponsible lending complaint against Amigo Loans passed to an adjudicator. Complained November 18 so just the 9 months. I know they have loads of them so that's why it's been taking so long. The ombudsman has been siding with the complainant in over 83 percent of cases so worth getting your complaints in.

I was just looking to see other people's past experiences of how long adjudicators take to look at the complaint before they give a decision(for people who have complained against amigo or pay day lenders)

just curious of how much longer i'll be waiting.

Cheers

samuel22

I have a complaint open with QuickQuid at the moment. I sent it to the FOS in 2017 and this was finally assigned to an adjudicator in April. Didn't hear anything until June when they upheld my complaint but QQ rejected this so a final decision is being made but I've been told this can take months. I wouldn't rely on the money if I were you. It's a very long process and it seems impossible to get a simple update from the FOS.

[Deleted User]

The Financial Ombusman Service isn't what it used to be, just reminds me of a badly run call centre with people answering the phones unable to listen. Start and end of call was twice asked my reference number as proof of their paying lip service. It was complete and utter disbelief that a business should respond in 8 weeks.

Tried to open my case up again against a debt collector, after receiving a reply from the actual FOS that my case was considered closed, they are adamant it was never really shut and the guy that answered the phone just wanted to bat it back to the poor soul who answered the phone initially. What a carry on. There is definitely an I in team there.

It's as frustrating dealing with the FOS as the organisation you are having trouble with. Just want to get near a brick wall.

robboa

ok great, not really relevant to my question though is it?

Terry_Towelling

Are you quite certain that FOS has sided with the complainant in 83% of cases? Isn't it the other way around? SnowTiger's input to your other thread suggests that Amigo is winning 83% of the time.

robboa

Go read debt camel

Terry_Towelling

robboa wrote: »

Go read debt camel

No thanks.

I just visited the FOS site and put in a very broad date range and found 100 complaints of which 80 were not upheld and 20 were.

Good luck with yours. Are you prepared to share the reasons for thinking that you have a valid complaint?

Rainbowgirl84

robboa wrote: »

Hi all

So i've finally had my irresponsible lending complaint against Amigo Loans passed to an adjudicator. Complained November 18 so just the 9 months. I know they have loads of them so that's why it's been taking so long. The ombudsman has been siding with the complainant in over 83 percent of cases so worth getting your complaints in.

I was just looking to see other people's past experiences of how long adjudicators take to look at the complaint before they give a decision(for people who have complained against amigo or pay day lenders)

just curious of how much longer i'll be waiting.


Cheers

Not true...it's the exact opposite only 17% have been upheld.