Cancelled Train Services Refund from the Trainline.com

t0rt0ise

yorkie2 wrote: »

This isn't true if the customers are requesting a refund for an unused ticket; this should go to the retailer.

If you're delayed as long as the OP would have been you should get full refund anyway so it wouldn't matter if you actually travelled or not.

daveyjp

t0rt0ise wrote: »

If you're delayed as long as the OP would have been you should get full refund anyway so it wouldn't matter if you actually travelled or not.

Correct they get a refund, but it still needs to be applied for and there are two ways.

Delayed journey (even if it was hours) i.e. the trip was made, its Delay Repay from the operator of the service.

Cancelled trip due to unacceptable delay. The ticket retailer.

yorkie2

t0rt0ise wrote: »

If you're delayed as long as the OP would have been you should get full refund anyway so it wouldn't matter if you actually travelled or not.

I can only reiterate that a refund request for an unused ticket goes to the retailer; a compensation request for a used ticket goes to the train company whose train was delayed or cancelled which caused the delay.


It is not the same thing, and it does matter who the request goes to, even if the amounts would be the same.