Ebay 'parts missing' returns query

sham63

I've received an item with parts missing. I opened a 'return request' via Ebay giving the reason for return as 'parts missing' expecting a returns label straight away, as you would with a SNAD.


Disappointed to find that I have to wait a week for the seller to respond to my return request. Can I cancel the request and open a new SNAD case so I can get it returned quicker?

soolin

sham63 wrote: »

I've received an item with parts missing. I opened a 'return request' via Ebay giving the reason for return as 'parts missing' expecting a returns label straight away, as you would with a SNAD.


Disappointed to find that I have to wait a week for the seller to respond to my return request. Can I cancel the request and open a new SNAD case so I can get it returned quicker?

No, you have to give the seller a chance to supply a label , not all sellers, myself included would check frequently when on holiday and we need a chance to log in and deal with it.

sham63

Thanks Soolin.


The seller is a big Corporate, so I'm surprised they haven't responded yet as I opened the case on Saturday. I'm off on holiday on Sunday, which is their last day to respond, hence the concern.

soolin

sham63 wrote: »

Thanks Soolin.


The seller is a big Corporate, so I'm surprised they haven't responded yet as I opened the case on Saturday. I'm off on holiday on Sunday, which is their last day to respond, hence the concern.

If they don't respond the ebay will close the case in your favour. If they do respond and send a label you have a long window, something like 3 weeks to actually return for a refund.

martindow

sham63 wrote: »

Thanks Soolin.


The seller is a big Corporate, so I'm surprised they haven't responded yet as I opened the case on Saturday. I'm off on holiday on Sunday, which is their last day to respond, hence the concern.

Don't rely on big companies being quick. A lot of very large companies have very bad reputations for being extremely slow paying their suppliers for instance.