Supermarket online shopping 27 August 2019 at 10:00PM in Gone off! 10 replies 1.6K views

hecate

I've used Tesco online for my groceries for years and,although prices have recently increased and choice massively decreased,was prepared to continue.The final straw,small though it is,has been the stopping of carrier bags.Everything is now jumbled into the crates and has to be individually lifted out and transferred to my waiting container.This takes about ten minutes instead of the original two when a dozen bags (yes,I know all the environment problems)were swiftly handed over.Goodness knows how much time this has added to the driver's day.Every item of my shopping can be seen by the driver-not that I've anything secret but I'd like to keep my chocolate vice hidden! ASDA don't use bags either while Morrisons range is very limited so they're both out of the question.Any ideas?Paper bags would be fine or I'd be more than happy to pay a small deposit for the entire crate to be left with me then handed back empty the following delivery.

deely

Ocado deliver in bags but also give you the option to return and be credited for them on your next shop

A._Badger

As deely says, Ocado would be the obvious choice as they still use (very sturdy) bags. The only caveat is that their link with Waitrose has either ended or is in the process of ending, so their range would be reduced accordingly. Ocado seems expensive to me, although it claims to [price compare with Tesco.

I'm surprised to see you say that Morrisons has a reduced range and I wonder if this is local? I've used their online service only once but I didn't notice any gaps.

Cazza

Our Tesco delivery drivers will leave the crates and collect them another time. We managed to borrow loads for moving house that way! We have been getting a weekly delivery for a number of years so they knew us relatively well when we asked though.

izzitme

Cazza wrote: »

Our Tesco delivery drivers will leave the crates and collect them another time. We managed to borrow loads for moving house that way! We have been getting a weekly delivery for a number of years so they knew us relatively well when we asked though.

I drive for Mr T & we have been told that under no circumstances must we leave any trays with customers.


I am surprised that your store are still doing it.

Tigsteroonie

Tesco have never left crates with me ... but we haven't "added any time to the driver's day" as most weeks we have our delivery without bags anyway. As for embarrassment, nah, I doubt the drivers notice what people order and comment on it; they will see all sorts. They are probably more likely to notice and comment on how nice / nasty your kitchen is :rotfl:

pickledonionspaceraider

I hate it. Asda have stopped bags too. It takes ages at the door emptying individual items and I feel under pressure piling up individual items all over the hallway floor. But this is easy compared to people living in flats

God knows how people in flats manage - I have friends in flats and most Asda drivers will not bring the delivery further than the main door of the flats. So if you live on the second floor and have ordered a months worth - even if you run down with bags, you have to take up what you can carry and leave a huge amount of stuff in a hallway for any randomer to pick up. It is a pretty poor service really

Tracy19664

I have to say that my Tesco drivers are very good and I’ve not been using bags for months.

They’ll carry the crates into my kitchen and help unload them all onto the work surfaces for me.
Never a grumble, always polite always happy. Couldn’t ask for better service.

KxMx

I had my first bagless delivery recently and it went much better than I thought. I have disabilities and was a bit anxious, now I think I should have switched before!

I let them know ahead of time what help I needed (crates into kitchen and assistance with unpacking) as per their bagless delivery guidance here:

https://www.tesco.com/help/groceries-faq/

I didn't feel rushed, indeed Tesco themselves allow more time in a drivers schedule for a bagless delivery.

sarah1972

I had Tesco deliver and Asda and both drivers were moaning that people are now expecting them to wait while they unload and put things away.

Both said that they get no longer for bagless deliveries which is why they were both late.

I bought a garden trolley so I just put it all in there and unload once they have gone which they were both so grateful for.

Tesco said that one lady took half an hour as she wanted to put every single item away, he reported it to his manager as they are trying to convince the powers that be to impose a time limit on how long customers take and they are trying to put through that crates can be emptied only and no putting away which I think is more than fair.

Februarycat

I use Sainsburys and they still use bags if you want them.