Help! What's that quote...

Intergalactic_Floozie

That you should say to the collections departments when they are ringing chasing a debt?

It's for my mother, who is being harrassed by 3 for my brother who doesn't live with them anymore, and as his phone has been cut off she can't even get hold of him to pass messages on!

They ring several times a day, and even ask her to settle the debt to stop them ringing. I've told her just to put the phone down on them, but she's getting very upset by it all as she abhorrs debt.

Something about harrassment, under an Act or other???

RAS

Ok

OFT Guidelines and telephone letters coming in a minute.

MKDon

Don't woory Intergalactic Floozie, our resident space super hero (RAS) is on the case and will with you soon:rotfl:

RAS

Following link will take you to a downloadable pdf version of the Office of Fair Trading Debt Collection guidelines, to which they should all adhere should:

http://www.oft.gov.uk/shared_oft/bus...dit/oft664.pdf (thanks rog2)

They are not allowed to chase your mother, once she has told them that Bro is no longer there, they should never contact her again, quote the relevant section in this letter

Phone letters from fermi

Something along the lines of:

Quote:
Dear Sir / Madam,

Re accounts ref

I am writing to you to inform that I request all communications to me in writing. I do not want any further telephone calls made to me ( my mum).

To continue to contact me by telephone after I have requested you not to constitutes harassment. I require all future communications in writing for future Court use. Do not telephone me again – remove any telephone numbers you hold for me from your systems.

Your telephone calls are in breach of the Office of Fair Trading guidelines. If you continue with them after the receipt of this letter, an official complaint, together with a log recording the times and frequency will be passed both to that office and to Trading Standards, For your information, all telephone calls are taped.

This type of debt collection method is contrary to the ‘Administration of Justice Act 1970’. In that it is intended to cause alarm and distress to the recipient. Your methods will not be tolerated. A formal complaint to the relevant authorities will be made.

Take further notice that continued telephone calls after receipt of a request not to call may constitute a criminal offence under Section 127 of the Communications Act 2003. Continued phone calls to my mother may also constitute an offence under the Data Protection Act.

Communicate in writing and ONLY in writing. Your telephone calls will not be answered.

HOWEVER, CALLS WILL TRIGGER COMPLAINTS TO THE REGULATORY BODIES.

I trust I have made myself understood on this matter.

Yours,

A list of good contacts to whom you can complain formally if they make a nuisance of themselves.

Here are pipk62's list of websites for the organisations .

These addresses are the ones that I have used to find the information that I required, You may want to research pages other than the ones I have linked to, try clicking on the home page if any of these aren't what you wanted.

Office of Fair Trading, Contact page: http://www.oft.gov.uk/contactus

The Information Commissioners Office, Complaints page: http://www.ico.gov.uk/complaints.aspx
(note: I chose to complete and download the .pdf form on Data Protection, which I am also sending to the other offices, with an accompanying letter)

Trading Standards, Central office homepage: http://www.tradingstandards.gov.uk/
-Please note, you can search by inserting the postcode in the top right hand corner, remember to use the postcode of the DCA rather than your own-

Consumer Credit Association, enquiries page: http://www.ccauk.org/consenquiries.htm

the Financial Ombudsman Service, Contacts page: http://www.financial-ombudsman.org/contact/index.html

Members of parliament list, (as provided by RAS): http://www.parliament.uk/directories/hciolists/clomps.cfm


And then if you get any more calls:

Quote:
Dear Sir/Madam,

Ref. 1234567890

Despite my letters regarding ANY communication from your company, which stated that I require ALL communications in writing, your telephone calls continue.

This behaviour constitutes harassment; the letters stated quite clearly to you that I require ALL communications in writing for future Court use. Do not telephone me again - remove any telephone numbers you hold for me from your systems.

Your telephone calls are in breach of the Office of Fair Trading guidelines. If you continue with them after the receipt of this letter an official complaint, together with a log recording the times and frequency of the calls will be passed both to that office and to the Trading Standards office. For your information note that ALL telephone calls are taped.

This type of debt collection method is contrary to the ‘Administration of Justice Act 1970’ in that it is intended to cause alarm and distress to the recipient. Your methods will not be tolerated. A formal complaint, containing copies of all correspondence including yours, has now been submitted to the relevant authorities. This will be relevant to questions of your fitness to hold a licence under the Consumer Credit Act, whether or not it results in a prosecution.

Take further note that continued telephone calls after the receipt of a request not to call may constitute a criminal offence under Section 127 of the Communications Act 2003.

Communicate in writing and ONLY in writing, your telephone calls will NOT be answered.

HOWEVER, CALLS WILL TRIGGER COMPLAINTS TO THE REGULATORY BODIES.

I trust that I have made myself understood on this matter,

Yours faithfully,
There a quite a few other variations on these floating around on the site if you search as well.

RAS

MKDon wrote: »

Don't woory Intergalactic Floozie, our resident space super hero (RAS) is on the case and will with you soon:rotfl:

Cheeky!!!!!

MKDon

There you are, our super hero typed all that in 11mins!!

Intergalactic_Floozie

Thanks for that! I feel a bit sorry for my brother really...he has a permanant job lined up to start on 14th January, but can't find a temp job to tide him over til then, and commitments of £700 to meet with no money coming in at all.

Intergalactic_Floozie

MKDon wrote: »

There you are, our super hero typed all that in 11mins!!

You two get a room!!!!!! :rotfl: :rotfl: :rotfl: :rotfl:

RAS

That's even cheekier!

Just so many people have the same probs that I can raid my recent posts for what they need half the time and do a quick edit.

Cant even type properly.

Anyway, going home.

Nye, nye.

Intergalactic_Floozie

I'm going to have to put this letter into practice. I've had my irate mother on the phone saying she's had 3 ringing for my brother again. They've rang three times today, once this morning (a guy) and the same woman twice this evening. This is despite last night my brother phoning them back and asking them to remove my parents phone number from their systems as he no longer lives there, and them promising they would do.

isme_2

Thanks OP for this thread, I honestly didnt know that I didnt HAVE to deal with them on the phone. I always find myself flustered and my dh suffers from severe clinical depression so its always a nightmare.

Thank you thank you thank you !