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quick Q re financial ombudsman
little_green
Posts: 652 Forumite
hi i am currently in the middle of an ongoing dispute with paypal & a DCA working on their behalf alleging debt due to someone setting up a fraudulent pp account in my name wiht my details. Paypal aren't playing ball at all & have been extremely hard to 1 get an actual human to talk to, spending copious amounts of time on hold & them refusing to disclose any details re the alleged debt due to data protection.
The fraud has been reported to police & action fraud however in terms of the actual debt/dca they advise that is a civil matter & to contact the financial ombudsman.
I see the online for lets you upload supporting documents. Should i go ahead & upload all supporting evidence at this stage during the initial completion of the form or should I fill in all the details & let them review then just submit what they later they request.
The fraud has been reported to police & action fraud however in terms of the actual debt/dca they advise that is a civil matter & to contact the financial ombudsman.
I see the online for lets you upload supporting documents. Should i go ahead & upload all supporting evidence at this stage during the initial completion of the form or should I fill in all the details & let them review then just submit what they later they request.
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Ring the FOS helpline and ask their advice first.
Numbers on their website.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0
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