Rail delay repay TFW 21 August 2019 at 9:04AM in Public transport & cycling 1 reply 1.4K views

Antswitha4

Hi,

I've just tried claiming for 2 delayed train journeys with Transport for Wales, but all but one ticket has been declined.

The tickets were bought by me, in 2 transactions, one with 3 tickets for the outward journey and another with 2 tickets for the return journey. The tickets were printed out on 2 runs of ticket paper by a guy in the station and not as individual tickets like you get from the machines.

Both journeys had trains taken out of service and delays of over an hour.

I submitted the claim using a paper claim form and posting the form and tickets. The form allowed me to claim for 2 journeys, so I filled in for both trips, attached the tickets and sent the lot off.

I've had replies from TFW today and they've declined all but one ticket, saying - Rejected - We're sorry but on this occasion we have not been able to approve your claim because you already have a claim for this journey on our system.

Have I messed up my claim by sending all the tickets together instead of sending seperate claims for the people that travelled, even though all the tickets were bought by me at essentially the same time?

I can appeal within 28 days, but as far as I can tell, annoyingly, I can't speak to someone, it can only be done online.

Thanks

tealady

TFW are a pain with their delay/ repay. I was refused a refund because I had neither defaced or cut up my ticket.
It was my fault I know, I usually have claims in with different companies who only require a photo of the ticket.
From now on I will deface EVERY ticket I use on their services.