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MSE Poll: How do you rate your bank account's service?

Poll started 20 August 2019
Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.
Did you vote? Are you surprised at the results so far? Have your say below.

If you haven't already, join the forum to reply.

Thanks! :)

Replies

  • MoneySavingTartMoneySavingTart Forumite
    85 Posts
    Part of the Furniture 10 Posts Combo Breaker
    Forumite
    I have accounts with five of the banks on the list and yet I can only respond for one bank. Surely allowing responses on more than one bank per respondent allows closer comparisons.
  • Be_HappyBe_Happy Forumite
    1.3K Posts
    Part of the Furniture 1,000 Posts Combo Breaker
    Forumite
    Why is the list of options in a different order under TSB than EVERY other bank listed? This could cause a misleading impression.

    Hope this is noticed when producing final poll results.
  • Coveredinbees!!!!Coveredinbees!!!! Forumite
    3.8K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Forumite
    I agree with MST I have 3 bank accounts but can only vote on 1. I'll leave a comment here that I'm not happy with Nationwide slashing the interest rates for savings, big deal you're still a building society, you still treat your customers badly.
    Nothing to see here, move along.
  • MoneySavingTartMoneySavingTart Forumite
    85 Posts
    Part of the Furniture 10 Posts Combo Breaker
    Forumite
    I agree with MST I have 3 bank accounts but can only vote on 1. I'll leave a comment here that I'm not happy with Nationwide slashing the interest rates for savings, big deal you're still a building society, you still treat your customers badly.

    I'm right there with you CiB, pi88ed off with NW. Our insurance package at £13 PCM was offset by £6 or so of interest as I tried hard to keep the Flex plus topped up to £2.5k.
    Now the same cover is effectively £19 PCM.
    I think that the next time a juicy bank switching deal comes up I'll move everything but a token balance in Flex plus out of NW. Barstewards!
  • MovingForwardsMovingForwards Forumite
    15K Posts
    10,000 Posts Fourth Anniversary Name Dropper Photogenic
    Forumite
    Three different banks, but only one vote, not much use as the results will not be accurate; I'm sure I won't be the only person with multiple accounts!

    No votes from me.
  • Nat West shut my local branch at Bungay 6 miles away, then Beccles 8 miles away, then Diss 16 miles away. I now have the choice of driving to Lowestoft also about 16 miles and an often blocked bridge away - where you have to pay for parking or Norwich over 20 miles away and bad rush hour traffic and again pay for parking. Nat west are providing a mobile bank at Diss and Beccles for about 90 minutes at each on the same 2 days of the week and they suggest using the post office. Thanks to all the bank closures the post office usually has a massive queue and cannot process a credit card payment or do account transfer requests - my only two uses for a branch. I don't want to go mobile app as I was hacked in 2015 and BT were worse than useless about sorting that issue as were action fraud.
  • ronda454ronda454 Forumite
    12 Posts
    10 Posts
    Forumite
    I have accounts in 2 different banks, but use the only one)
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