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Awful service from heat pump installer
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dllive
Posts: 1,331 Forumite
Hi
I had an air source heat pump installed last year and the unit is still not working correctly. They keep promising to send an engineer down but - over a year later - the issue is still ongoing!!
What can I do? I see they are members of RECC, MCS approved installers etc... Should I contact them and complain about one of their members? Is there an ombusmen I can contact?
I havnt officially complained to the company yet (unless my various emails over the past 12 months count). I cant see anywhere on their website about how to complain.
Thanks
I had an air source heat pump installed last year and the unit is still not working correctly. They keep promising to send an engineer down but - over a year later - the issue is still ongoing!!
What can I do? I see they are members of RECC, MCS approved installers etc... Should I contact them and complain about one of their members? Is there an ombusmen I can contact?
I havnt officially complained to the company yet (unless my various emails over the past 12 months count). I cant see anywhere on their website about how to complain.
Thanks
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