Missing Data concerns,has it started?

Jamboray_2

Here's something that has happened to me just recently.

I signed up to a new bank about 5 - 6 weeks ago for online banking.

Everything had gone well and like clockwork, however about 4 weeks ago, when I logged on to my bank, I found that I was unable to due to having too many unsuccessfull attempts, I hadn't tried to sign on for a couple of days and thought that it was strange, but followed the guidence to reset my information. I then noticed a click too late, that my email address had been changed to an email address that I used years and years ago. I immediatley phoned the bank to report this and got the normal assurancies that no one can access my account and all looked fine. I went through the process and re-set everything. A couple of days later, a letter arrives from my bank, saying thank you for your change of details, however please contact xxxxxxxxx to confirm you have requested this? I recieved another letter saying, I was successful with my application to open another account and my card would follow, I didn't apply?

I tried ringing the number and ended up talking to the banks helpline, who asked I go into my branch to follow this up.
I went to my branch with the letters and they looked into it on the system.
Regarding the second account being opened: This would have been if I had hit the submit button twice That account was cancelled.

The change of details request: This was an error at the bank and hundreds of letters had been sent out to customers:eek:

I was given the assurance again, that it was computer error and all was fine with my account. Nothing untoward has been going on since, but now with this !!!! up, it makes me wonder if there is a connection?

Does anyone know what date the discs went missing?

I would be on the register as I recieve childs allowance, tax credits etc.

Maybe I'm just putting 2 + 2 together = 5

Lorian

How do you think they got the "email address that I used years and years ago"?

peterbaker

The first data copies were sent and lost about five weeks ago: See the timeline at http://news.bbc.co.uk/1/hi/uk_politics/7104368.stm

What you describe sounds a bit worrying but disjointed ...

How long ago did you notify HMRC of your brand new account details? Or haven't you?

Do you think that HMRC would have your old email address on their files?

If not, which organisations might have? Credit reference agencies perhaps?

Jamboray_2

The old email addy would be the one I used when I signed up for the benefits. I agree, slightly disjointed and probably just a coincidence, but I'll try and find out more, just for peace of mind.
I haven't informed them of my new addy.

Murdina

Are you sure that the child benefit record (not tax credits) would have an email address? There has been no mention of email addresses in the press and I've never been asked for one. Tax credits would be another matter but from what I've read, this was a simple lift of the basic child benefit data which from memory they send out to you from time to time. It seems to me more likely you had some contact with this bank in the past and gave that email, or else they got it from the credit reference. One organisation I deal with asks me every time to confirm phone no and every time I tell them they are using my husband's old business no, but they never seem to delete it.
Personally, I'm going to be interested to see if anyone has or tries to use my data, since one of my children (despite telling them) is still recorded incorrectly.

CIS

Child beenfit data would not include email addresses.

peterbaker

...but those of us who have made online income tax returns have email addresses on the HMRC database, don't we?