Branded Surveys Redeem issues - anyone else having them? 26 July 2019 at 9:42AM in Boost your income 3 replies 942 views

DSmiffy

Hi
Just wondered if anyone else was having problems redeeming points with Branded Surveys?

I have done all the relevant verifications and can get as far as the redeem points button, but when I try to redeem I keep getting a message stating "an internal error has occurred".

I am trying to redeem via Paypal

Anyone else having this problem at all?

Willing2Learn

It is working fine for me. You require 1,000 approved points to qualify for redemption. If you are having a problem, then I suggest you contact support. You can raise a support ticket from the page linked below:

https://brandedsurveys.uservoice.com/knowledgebase

DSmiffy

Willing2Learn wrote: »

It is working fine for me. You require 1,000 approved points to qualify for redemption. If you are having a problem, then I suggest you contact support. You can raise a support ticket from the page linked below:

https://brandedsurveys.uservoice.com/knowledgebase

Hi, yes I'm at 1500 points.
Have sent an email and amazingly got a response asking me to try again, which I have but still not working. They are still looking into it
Just wondered if it was just an issue with my account or if others were experiencing the same

tonycottee

Yes, having exactly the same problem. Tried a couple of times and had the same internal response error.