Branded Surveys Redeem issues - anyone else having them?

Hi
Just wondered if anyone else was having problems redeeming points with Branded Surveys?

I have done all the relevant verifications and can get as far as the redeem points button, but when I try to redeem I keep getting a message stating "an internal error has occurred".

I am trying to redeem via Paypal

Anyone else having this problem at all?

Comments

  • Willing2Learn
    Willing2Learn Posts: 6,294 Forumite
    First Anniversary Name Dropper First Post Photogenic
    It is working fine for me. You require 1,000 approved points to qualify for redemption. If you are having a problem, then I suggest you contact support. You can raise a support ticket from the page linked below:

    https://brandedsurveys.uservoice.com/knowledgebase
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • DSmiffy
    DSmiffy Posts: 791 Forumite
    First Anniversary Combo Breaker First Post
    It is working fine for me. You require 1,000 approved points to qualify for redemption. If you are having a problem, then I suggest you contact support. You can raise a support ticket from the page linked below:

    https://brandedsurveys.uservoice.com/knowledgebase

    Hi, yes I'm at 1500 points.
    Have sent an email and amazingly got a response asking me to try again, which I have but still not working. They are still looking into it
    Just wondered if it was just an issue with my account or if others were experiencing the same
  • tonycottee
    tonycottee Posts: 1,331 Forumite
    First Anniversary Name Dropper First Post
    Yes, having exactly the same problem. Tried a couple of times and had the same internal response error.
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