being undercharged

pamder

Hi folks

I was wondering where do I stand after receiving a phone call saying I was under charged when I paid for a TV package.

1. I asked the shop to price match another local shop

2. I received a letter confirming the pricematch which I paid the price asked, to reduce costs I picked up the TV a couple of days later saving £50 delivery.

3. Today I receive a phone call saying that I was undercharged by £150. :mad:

Now, according to the pricematch letter I have, the price stated was with and without delivery, now I am being asked for £150 extra.

I read out the letter to them, which they should have a copy of this is pretty clear as to what I had to pay, also the receipt has the same price which I paid.

where do I stand if the shop pursue the extra £150 ?

dmg24

This isn't John Lewis is it?

Do you have the receipt for payment? If so, I see no problem. You genuinely thought that you were paying the correct price, and they accepted that price.

Why are they saying that you owe £150? Where have they got the figure from? x

pamder

dmg24 wrote: »

This isn't John Lewis is it?

Do you have the receipt for payment? If so, I see no problem. You genuinely thought that you were paying the correct price, and they accepted that price.

Why are they saying that you owe £150? Where have they got the figure from? x

it sure is dmg24 and yes I do have the receipt and the pricematch letter,

unless they have had a deal of their own and not noticed the pricematch when checking their sales