Passengers missing out on up to £100 million of train delay compensation every year - MSE News 22 July 2019 at 9:12AM in Public transport & cycling 9 replies 2.3K views

Former_MSE_Callum

Rail passengers could be missing out on up to £100 million of delay compensation each year, the transport watchdog has found...

Read the full story:
'Passengers missing out on up to £100 million of train delay compensation every year'

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NBLondon

It would be interesting to see what proportion of reasons were behind this...

• Didn't know they could claim
• Couldn't be bothered to claim
• Claimed and gave up when train co sent back a nonsense answer first time round

Mortgage_Adviser

If the amount is small eg under £3 and you have to fill out a lenghy form, upload the ticked scan online, then get a voiucher that you have to go to the station and wait in the queue to exchange for cash I am not surprised people are not bothered.

daveyjp

Many are unaware, many find it too complicated. Try getting a refund when using an annual local transport exec season ticket.

Delay repay should be through one portal run by one organisation. Enter travel detail, ticket reference numbers and the delay. It shouldn't be difficult, but fragmentation of railways means it is.

NBLondon

Mortgage_Adviser wrote: »

If the amount is small eg under £3 and you have to fill out a lenghy form, upload the ticked scan online, then get a voiucher that you have to go to the station and wait in the queue to exchange for cash I am not surprised people are not bothered.

Does anybody still only offer the vouchers? SouthEastern offer me PayPal (which I take) or bank transfer. Since I'm on a season travel card - I can just keep using the same screenshot as evidence and 5 mins of formfilling. Is it worth it for £3? Borderline to be honest but on principle I expect them to pay up. If it goes to 15 minute delay this autumn then I expect to make more claims - I hit a 20 minute delay a couple of times a month.

brianposter

NBLondon wrote: »

It would be interesting to see what proportion of reasons were behind this...

• Didn't know they could claim
• Couldn't be bothered to claim
• Claimed and gave up when train co sent back a nonsense answer first time round

Its strange that people miss "Did not think it appropriate to claim.". Sometimes one can sympathise with the transport operator.
It is a poor reflection on modern humanity.

Cisco001

brianposter wrote: »

Its strange that people miss "Did not think it appropriate to claim.". Sometimes one can sympathise with the transport operator.
It is a poor reflection on modern humanity.

I claimed the compensation last time as it is free money.

However, the delays is caused by someone want to jump to the rail, which is out of the operator control.
It is not fair to them IMO

NBLondon

SouthEastern have announced this morning that they will have to ruin a reduced service tomorrow as the excessive heat affects the track and slows trains. In the same announcement, they say that you should claim if delayed...

NaughtiusMaximus

NBLondon wrote: »

SouthEastern have announced this morning that they will have to ruin a reduced service tomorrow as the excessive heat affects the track and slows trains.

Freudian slip?

NBLondon

Announcements this morning to the effect of don't travel if you don't have to (when we're already on the train) and allegedly only a 50% service this afternoon. I think I was right... And I will be claiming if eligible.

Another thought - there have been occasions in the last few years when SE have been giving out Costa or Starbucks gift cards (£3) at the station the morning after a big problem. Given that's more then the £2.60 a claim would get me - perhaps brian is right - some people take that instead.