Struggling with debt? Ask a stepchange debt adviser a question

tifo

https://forums.moneysavingexpert.com/discussion/comment/82143685#Comment_82143685

"asking your mortgage lender to clarify at what point they are able to hand the keys back to you. It may be that they can’t until all debts, including the legal costs have been finalised".

They can do anything they want but in this case they were inflexible. It's not a matter of "can't" but "won't". I had to raise a LOT of money in a day. They said several things such as sending it to auction the 'next day' so that gave us 1 day. Then during discussions with a manager when I was trying to get keys back having paid the full amount due plus a few thousand over the estimated costs, he said it normally goes to auction 'a few weeks' later but I doubt that. Anyway, at that time it was out of the way and even though we both estimated costs at near enough to what they were, he still wound not release the keys until they had all costs from third parties. I had to push them to get these urgently, which he did try.

After they had all costs and totals due, they were friendly. No more tough guys. I could see this in the way they dealt with me.

StepChange_Aidan

https://forums.moneysavingexpert.com/discussion/comment/82146338#Comment_82146338

Hi,

As per my last post, unfortunately StepChange aren’t able to advise on this topic. Instead, I’d recommend seeking specialist housing/legal advice. You could also raise a complaint to your mortgage company if you’re unhappy about the way they handled the repossession.

Regards,

Aidan

Strugglingindebt29

Hi,

I have credit card debt of £8000 and a loan of £5000 and I’m struggling to pay it off. Is a Iva a good idea?

StepChange_Aidan

https://forums.moneysavingexpert.com/discussion/comment/82166226#Comment_82166226

Hi,

An IVA can be a good option in some situations, but it would depend on how much you can afford to offer to the creditors each month and whether you have any assets to protect.

We would need more details to check if an IVA is right for you. If you'd like to complete a budget and review your options with StepChange, you could use the Debt Advice tool on our website.

We also have a guide to IVAs here.

I hope this helps,

Aidan