Review club uk

Elliott316

Not sure if this is the right place but need advice.
The wife signed up to test a hifi system on here did the review and returned product.
A couple of months have passed and they are claiming it was never recieved back.
We have nothing to say it was dispatched, they only have her email and a postal address.
They have emailed saying that an invoice for the full amount will be posted to us.
What do we do?

Browntoa

According to this they supply the return label

https://uk.reviewclub.com/support

They should be able to track

Elliott316

Yep did that.

Browntoa

So , if it's tracked as sent it's not your fault.

Lost by their courier