Removal of 'unjust' Defaults on Credit Report - British Gas

boo_star

spadoosh wrote: »

How does this even play out? If theyre exempt from the CCA how can they be lending money to default on?

They're not lending money.

Kirsty321

!!! wrote: »

You can pay what you owe and learn a lesson from it?

I have paid it. I paid it in full as soon as I was aware it was owing :-)

DCFC79

So you moved out of the property, did you inform BG of your new address ?

Humdinger1

Kirsty

If BG's confused about whether they were a supplier during the relevant period, that sounds like a material fact to me. Maybe they never sent a final bill; well, why would you if you didn't think you were the supplier?!

Can you go back through your bank acct and see who you were paying; or maybe you have bills from another supplier from that time? Either would really help your case.

I think you have to reach deadlock before OFGAS can intervene. How far into this process are you?

Humdinger

Kirsty321

Humdinger1 wrote: »

Kirsty

If BG's confused about whether they were a supplier during the relevant period, that sounds like a material fact to me. Maybe they never sent a final bill; well, why would you if you didn't think you were the supplier?!

Can you go back through your bank acct and see who you were paying; or maybe you have bills from another supplier from that time? Either would really help your case.

I think you have to reach deadlock before OFGAS can intervene. How far into this process are you?

Humdinger

Thank you so much for this reply. Unfortunately I don't have access to the bank statements from that time as I have since changed bank. I think they were the supplier as I have searched my emails and found reminders from them to check meter readings etc around that time. No bills were emailed to me though.

I have however kept the live chat transcripts from BG (dated a couple of weeks ago when this whole saga kicked off) where they have stated that they were not the supplier - clearly some confusion on their end but you're right, if something is a-miss its quite possible that they didn't send me a final bill.

At the moment and following the advice from the others in this thread, I haven't got much further. I have now made a formal written complaint to the BG complaints team but believing I didn't have much of a leg to stand on I have just pointed out all of the facts to them and politely asked them to honour what their representative promised in terms of removing the default markers. I'm hoping to get a compassionate human on the end of the emails because I thought that was really my only way forward but any advice on anything further which I can proactively do to help my case would be great.