Help

Kymmie

I won a prize on Facebook a week ago. It’s worth £20 and the girl I won it with has claimed she posted it a week ago. It hasn’t arrived, she sent me the tracking number and it’s not showing that it’s left the depot or anything.

I don’t know what to do, she’s claiming that it was posted so it now isn’t her problem and she’s not going to chase it up or find out why it hasn’t arrived. So I think I am going to have to admit it won’t arrive. :mad:

I’ve emailed Royal Mail but I doubt they will even bother replying. I’m so angry. :mad:

mjm3346

It is up to them to ensure prize delivery but no one can force them to do it, you could complain to the ASA although I get the impression you did not win with a company who would be bothered by anything the ASA might say.

https://www.asa.org.uk/make-a-complaint.html

custardy

Kymmie wrote: »

I won a prize on Facebook a week ago. It’s worth £20 and the girl I won it with has claimed she posted it a week ago. It hasn’t arrived, she sent me the tracking number and it’s not showing that it’s left the depot or anything.

I don’t know what to do, she’s claiming that it was posted so it now isn’t her problem and she’s not going to chase it up or find out why it hasn’t arrived. So I think I am going to have to admit it won’t arrive. :mad:

I’ve emailed Royal Mail but I doubt they will even bother replying. I’m so angry. :mad:

What exactly does the tracking no. say?
I take it you mean it was sent via a Post Office?

Kymmie

This is what it is saying

Kymmie

Grr

So yea this is what my tracking says

custardy

and it tells you exactly why it hasn't updated.
Its a standard parcel. so not tracked until delivery scan.

joloumun

I don't know if this helps but last month i sent a parcel 1st class recorded delivery, i was told the parcel would arrive within 2 days but it took 7 working days for it to arrive at it's destination. When i tried to track it, it just showed that it was scanned at the post office i sent it from, when i called them (i presumed it was scanned a number of times so you could keep track) they informed me that it gets scanned once at the post office you send it from and once at it's destination, nothing inbetween. Sorry for long reply, it's possible it may still arrive within the next few days.

Tuppence11

After issuing literally THOUSANDS of Tweets over the last five years, I have just won my first-ever prize from Twitter....Fanfare! It's some carpet cleaning powder! You;ve got to laugh, haven't you? (She says through sobs).

custardy

So. Your item was posted 12.23 on Saturday. Looks like it was after last collection, so was collected Monday
It was in NIMC Monday night @18.40.
Expect it would be delivered today.