ADVICE my mum is been hounded by IQOR

browserd

They constantly call her, demanding she confirm her address and full name. She is in tears, the telephone calls her making her depressed and she now doesnt answer the telephone. She is 69 yrs old and this has to stop. I called them back, the customer service advisor wouldnt let me get a word in, so I said if you wish to make communication, please do so in writing, otherwise if you continue to call her I will take legal advice. I have asked her if she does have debt and she replied no. Mum called them, confimed her name and address, along with telephone number and asked for a explination, they refused to give her it untill she confirmed her past addresses. At that point I told her to hang up, they called straight back and I explained that I have explained to communicate in future via letter and hung up. The company IQOR has zero morals against O.A.P and they are taking advantage of that. Is there any legal body who I can inform that this company is making my mums life hell as it does need to stop

They are:

IQOR REP: Ms Williamson
P.O.Box 82
Preston
PR1 3EL

Telephone 0177 255 7600

Any advice would be helpfull in stopping this company from contacting my mum. Even though she has confirmed her name, address and telephone number they won't give the nature of the call.

RAS

Hi

Stop talking to them.

Can you put caller ID on mum's phone and there is a letter here to tell them only to communicate in writing.

They are also breaking OFT Guidelines by refusing to communicate in your prefered means and you should report them to the OFT, Uncle tiom cobly and all. Will bebvak.

RAS

A few links below. Once you get some sort of correspondence, come back for advice. You may well get nothing as all they are doing is fishing for someone who has the same name as your monther, but it has nothing to do with her.



1. A link to the OFT guidelines- ringing your mum repeatedly is completely unacceptable.

Following link will take you to a downloadable pdf version of the Office of Fair Trading Debt Collection guidelines, to which they should all adhere should adhere:

http://www.oft.gov.uk/shared_oft/bus...dit/oft664.pdf (thanks rog2)

2. A list of good contacts to whom you can complain formally.

Here are pipk62's list of websites for the organisations .

These addresses are the ones that I have used to find the information that I required, You may want to research pages other than the ones I have linked to, try clicking on the home page if any of these aren't what you wanted.

Office of Fair Trading, Contact page: http://www.oft.gov.uk/contactus

The Information Commissioners Office, Complaints page: http://www.ico.gov.uk/complaints.aspx
(note: I chose to complete and download the .pdf form on Data Protection, which I am also sending to the other offices, with an accompanying letter)

Trading Standards, Central office homepage: http://www.tradingstandards.gov.uk/
-Please note, you can search by inserting the postcode in the top right hand corner, remember to use the postcode of the DCA rather than your own-

Write to the one in Preston, as they are responsible for licensing this mob.

Consumer Credit Association, enquiries page: http://www.ccauk.org/consenquiries.htm

the Financial Ombudsman Service, Contacts page: http://www.financial-ombudsman.org/contact/index.html

Members of parliament list, (as provided by RAS): http://www.parliament.uk/directories/hciolists/clomps.cfm

3 A letter telling them that they must contact in writing and that any further phone calls to your mother will result in complaints to the regulatory bodies.

RAS



Phone letters from fermi

Something along the lines of:

Quote:
Dear Sir / Madam,

Re accounts ref

I am writing to you to inform that I request all communications to me in writing. I do not want any further telephone calls made to me ( my mum).

To continue to contact me by telephone after I have requested you not to constitutes harassment. I require all future communications in writing for future Court use. Do not telephone me again – remove any telephone numbers you hold for me from your systems.

Your telephone calls are in breach of the Office of Fair Trading guidelines. If you continue with them after the receipt of this letter, an official complaint, together with a log recording the times and frequency will be passed both to that office and to Trading Standards, For your information, all telephone calls are taped.

This type of debt collection method is contrary to the ‘Administration of Justice Act 1970’. In that it is intended to cause alarm and distress to the recipient. Your methods will not be tolerated. A formal complaint to the relevant authorities will be made.

Take further notice that continued telephone calls after receipt of a request not to call may constitute a criminal offence under Section 127 of the Communications Act 2003.

Communicate in writing and ONLY in writing. Your telephone calls will not be answered.

HOWEVER, CALLS WILL TRIGGER COMPLAINTS TO THE REGULATORY BODIES.

I trust I have made myself understood on this matter.

Yours,
And then if you get any more calls:

Quote:
Dear Sir/Madam,

Ref. 1234567890

Despite my letters regarding ANY communication from your company, which stated that I require ALL communications in writing, your telephone calls continue.

This behaviour constitutes harassment; the letters stated quite clearly to you that I require ALL communications in writing for future Court use. Do not telephone me again - remove any telephone numbers you hold for me from your systems.

Your telephone calls are in breach of the Office of Fair Trading guidelines. If you continue with them after the receipt of this letter an official complaint, together with a log recording the times and frequency of the calls will be passed both to that office and to the Trading Standards office. For your information note that ALL telephone calls are taped.

This type of debt collection method is contrary to the ‘Administration of Justice Act 1970’ in that it is intended to cause alarm and distress to the recipient. Your methods will not be tolerated. A formal complaint, containing copies of all correspondence including yours, has now been submitted to the relevant authorities. This will be relevant to questions of your fitness to hold a licence under the Consumer Credit Act, whether or not it results in a prosecution.

Take further note that continued telephone calls after the receipt of a request not to call may constitute a criminal offence under Section 127 of the Communications Act 2003.

Communicate in writing and ONLY in writing, your telephone calls will NOT be answered.

HOWEVER, CALLS WILL TRIGGER COMPLAINTS TO THE REGULATORY BODIES.

I trust that I have made myself understood on this matter,

Yours faithfully,

There a quite a few other variations on these floating around on the site if you search as well.