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Vodafone
dot2005
Posts: 2 Newbie
I noticed a couple of months ago I was paying two direct debits to Vodafone, one for about £36, which was correct, and another for £9 - for what I do not know. I couldn't get any answer from Vodafone so I just cancelled the £9 direct debit. I have today received a call from Zinc Company saying I owed £29.97 to Vodafone and if I didn't cough up my credit rating will be affected!! I've been with Vodafone for over 20 years without any bother. I'm a bit worried about this. I spoke today to someone at Vodafone (Indian Call Centre) who said the cancelled direct debit went to an "outside party" who he would call tomorrow (they closed at 6pm apparently) and get back to me tomorrow. It's really worrying!
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I noticed a couple of months ago I was paying two direct debits to Vodafone, one for about £36, which was correct, and another for £9 - for what I do not know. I couldn't get any answer from Vodafone so I just cancelled the £9 direct debit. I have today received a call from Zinc Company saying I owed £29.97 to Vodafone and if I didn't cough up my credit rating will be affected!! I've been with Vodafone for over 20 years without any bother. I'm a bit worried about this. I spoke today to someone at Vodafone (Indian Call Centre) who said the cancelled direct debit went to an "outside party" who he would call tomorrow (they closed at 6pm apparently) and get back to me tomorrow. It's really worrying!
You really didn't need to post the same post twice, just post it once.0 -
I noticed a couple of months ago I was paying two direct debits to Vodafone, one for about £36, which was correct, and another for £9 - for what I do not know. I couldn't get any answer from Vodafone so I just cancelled the £9 direct debit. I have today received a call from Zinc Company saying I owed £29.97 to Vodafone and if I didn't cough up my credit rating will be affected!! I've been with Vodafone for over 20 years without any bother. I'm a bit worried about this. I spoke today to someone at Vodafone (Indian Call Centre) who said the cancelled direct debit went to an "outside party" who he would call tomorrow (they closed at 6pm apparently) and get back to me tomorrow. It's really worrying!
Sounds like an in app purchase or something of that nature, do you play games on your phone ?
You may inadvertently have signed up to a recurring payment for in game content, or something like that.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
Is it possible the 2nd payment was for a device plan or "add on" service?0
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