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Original Mortgage Application Form

Have been with Nationwide for 11 years with 5 years to go on mortgage - I need a copy of the original mortgage application form - contacted Nationwide - they say that they do not have a copy - am suspicious about this as I am a customer who still has a live mortgage with them now - any ideas how I can get hold of the documents?

Comments

  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If you don't have a copy and they don't have a copy - was anybody else involved e.g. a broker? What do you need it for anyway?
  • Need it for mortgage mis-selling claim - self employed so believe it was with a broker - mortgage company have supplied all other documents requested but not original application which is key to claim - that is why I am suspicious - had this problem with Barclaycard in previous PPI claim but they eventually admitted having relevant docs and claim was settled in my favour - believe that Nationwide know all this.
  • csgohan4
    csgohan4 Posts: 10,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    blenheim22 wrote: »
    Need it for mortgage mis-selling claim - self employed so believe it was with a broker - mortgage company have supplied all other documents requested but not original application which is key to claim - that is why I am suspicious - had this problem with Barclaycard in previous PPI claim but they eventually admitted having relevant docs and claim was settled in my favour - believe that Nationwide know all this.

    No harm in making a complaint and wanting a copy of documents
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"

    G_M/ Bowlhead99 RIP
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    blenheim22 wrote: »
    Need it for mortgage mis-selling claim - self employed so believe it was with a broker
    Ok, so is it the broker you're considering claiming against? Have you asked them for their file?

    Not sure to what extent the failure to produce the file works against them.

    You might want to consider whether you're likely to have a valid claim anyway, there are plenty of people posting here who think they might but can't begin to explain what the mis-selling actually was.
  • Is Nationwide the claim is against not broker - just need the original mortgage application document from Nationwide which I had assumed they would have a copy of - I still have the same mortgage with them now so assumed that they would have the documents as this is a live mortgage.
  • ACG
    ACG Posts: 24,897 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've helped Parliament
    Why would they lie about having it?
    You could put the request in writing and see what comes back.

    But we lived in a different world 11 years ago so do not be too surprised if a copy does not exist.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
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