Natwest overpayment !!??

gemma.zhang

Hi Guys,

I've been calling Natwest asking about overpayment issue, those idiots just keep giving me different answers, and complete waste of my phone bills.. Anyway.. .

We've overpaid 19k last week, and received a letter specifying the reduced monthly payment, which is fine, detailed that we've outstanding balance the same as when we completed.. BTW, we completed at the end of last month, and first payment is due on 1st Nov.

I called Natwest again, asking to reduce the term instead, fine, they sent me another letter.. and recalculated the repayment amount, however, the oustanding balance of the mortgage has since increased by around 800 pounds ish.. We don't understand, and called Natwest and asked about it. They obvious were VERY IMPATIENT :mad:, can't be bothered to explain it CLEARLY TO ME in their strong Birmingham accent.. I am perfectly fine with their accent, just their attitude of repeating themselves, and contradicted language really !!!!ed me off .. !!!..

Anyway, their explaination is, that extra 800pounds ish is the interest, as we haven't paid our first payment yet, that's the extra interest.. what I don't understand is, clearly , the extra so called interest shouldn't included in the mortgage balance amount !!.. right ?

Anybody got any idea pls pls pls.. dealing with Natwest is really pain in !!!.. We've paid a huge fortune on those 087 number !!!..

GoToGal

Might it be easier to make an appointment at a branch and go over it face to face with someone? Not sure if you can with your particular mortgage, but at least you can get all your questions answered.