phone calls capital one.

sally29

Hi

Can anyone send me in the right direction, having probs with capone, in the process of setting up a payment plan with them.

i dont want to speak on the phone and have already sent them a letter which i found on here asking them not to contact me.

anyway they are being a pain, they keep calling and i just say i wont speak on the phone and then but the phone down.

i am sure there is another letter i send now but i cant find it.

please can someone give advice.

thanks very much

Sally

immoral_angeluk

Are you with BT? Call them and ask them to bar Capital one's number as they've been harassing you.

sally29

hi,
i have bt choose to refuse, but as quick as you block one number, they phone you on another !!!

pania

get a very very loud whistle, as soon as they say it is capital one blow it very long and very loud down the phone!! think they'll get the hint VERY quickly!!!!! he he

Squirrel29

If I get unwanted calls I just put the phone down (not on the hook) and just go about my normal business for an hour or so, it means they natter on to themselves and their line is left open so can't phone out on it.

fermi

Something along these lines often does the trick.

Upset & Harassed Customer (Your name)
Your Address
Todays Date

CRAPital One
Utter Depths of Hell
Harassment Square
Nasty Town


Dear Sir/Madam,

Ref: 123456789

Despite my letters regarding ANY communication from your company, which stated that I require ALL communications in writing, your telephone calls continue.

This behaviour constitutes harassment; the letters stated quite clearly to you that I require ALL communications in writing for future Court use. Do not telephone me again - remove any telephone numbers you hold for me from your systems.

Your telephone calls are in breach of the Office of Fair Trading guidelines. If you continue with them after the receipt of this letter an official complaint, together with a log recording the times and frequency of the calls will be passed both to that office and to the Trading Standards office. For your information note that ALL telephone calls are taped.

This type of debt collection method is contrary to the ‘Administration of Justice Act 1970’ in that it is intended to cause alarm and distress to the recipient. Your methods will not be tolerated. A formal complaint, containing copies of all correspondence including yours, has now been submitted to the relevant authorities. This will be relevant to questions of your fitness to hold a licence under the Consumer Credit Act, whether or not it results in a prosecution.

Take further note that continued telephone calls after the receipt of a request not to call may constitute a criminal offence under Section 127 of the Communications Act 2003.

Communicate in writing and ONLY in writing, your telephone calls will NOT be answered.

HOWEVER, CALLS WILL TRIGGER COMPLAINTS TO THE REGULATORY BODIES.

I trust that I have made myself understood on this matter,

Yours faithfully,




Upset & Harassed Customer (Your name)

You might need to edit it slightly. :D

sally29

Thanks everyone, i will write the letter, but until they get it, i will leave the phone off the hook when they phone and get the children to do their piano practice, that should do the trick.!!!:D

thanks again.

ps you are all so funny and helpful, i love this site, i has been so helpful.