How Long Do I Give Administrators Before Going To Ombudsman?

lisyloo

This is almost certainty stating the obvious, but has there been any change of name, address or anything obvious like that?
Have they searched for you by your NI number?

Seabee42

This does not sound like fun. So from your comments was the whole scheme transferred to L&G or was that a personal transfer? It sounds like the former. I wonder if the help desk at L&G cannot find you as its under the Natwest scheme name? Did you get sent anything in writing about the transfer? Perhaps you can ask Towers Watson for a copy of whatever was sent in respect of the transfer so you can track it down?


I am not saying you do not have a complaint the issue is working out who with.

Brynsam

pjh wrote: »

I do still have that notice.

Have you sent a copy to L&G?

You say you tried to contact the trustees but were 'knocked back'. If this was a trust based scheme, ask the trustees for a copy of the scheme's internal dispute resolution procedure, which should concentrate a mind or two!