Account still showing 'Switch in Progress'

chipped

I switched to a new energy tariff at the beginning of the year and my account is still showing that the switch is in progress. This is preventing me from switching to another tariff. I've emailed MSE, but to no avail. Is there a way I can update this status myself?

It would be useful if you could actually ring up and speak to someone to help resolve issues like this.

[Deleted User]

No and as you have found out, the only contact is that email address on the club's FAQ page.

Two options if you wish to go forward while hoping they sort out things out :

1. Get another free email account and sign up to the MSE Cheap Energy Club using the new email address. Very common work around.

2. Use an approved price comparison service instead from the OFGEM official list at https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/how-switch-energy-supplier-and-shop-better-deal/compare-gas-and-electricity-tariffs-ofgem-accredited-price-comparison-sites

Benight

chipped wrote: »

I switched to a new energy tariff at the beginning of the year and my account is still showing that the switch is in progress. This is preventing me from switching to another tariff. I've emailed MSE, but to no avail. Is there a way I can update this status myself?

It would be useful if you could actually ring up and speak to someone to help resolve issues like this.

Welcome to MSE

No you cannot update your account yourself with a switch in progress.

Martin is far too busy to answer the phone to sort this out for you; anyway he has now got his husband & daddy hat on for the weekend.
https://twitter.com/i/web/status/1126865831592439808

He does not pay for a call centre to assist you either. Perhaps if you were prepared to pay for a premium service, then you might get the support you are hopiong for. But at the moment, MSE offers a FREE service, meaning there is no money to pay for a phone, let alone anyone to answer it.

You will have to be patient and await for your email to be responded to.

chipped

Thanks for all the replies. I have now had the switch in progress cleared.