Solicitors sent me someone else's TP1 plans /Deed

AnotherJoe

Cakeguts wrote: »

I think they can be fined for this by the data protection people. You can't fine them but they can get into trouble. They probably need to make the person with GCSEs in Drama and Performing Arts redundant and get someone who can do the job properly.

Agreed, anyone who ever makes a mistake in their job, especially if its as heinous as accidentally putting the wrong bit of paper in an envelope, should be fired.
/S (for the avoidance of doubt)

eddddy

Exodi wrote: »

To be a conveyancing solicitor I believe you have to hold, or be working towards, a CLC qualification so I don't fully understand your 'GCSEs in Drama and Performing Arts' assertion?

In most solicitors offices, it won't be a solicitor who puts documents in envelopes - it will often be a junior admin person.

I suspect that admin person will get a 'stern words of advice' from their line manager.

Whilst not too much harm was done in this case, sending the docs to the wrong client from a solicitor's office could cause serious problems.


FWIW, I've received the 'wrong' email from different solicitors offices at least a couple of times.

One time, a new receptionist relied on 'auto-complete' in the 'to field' when sending an email to one of their senior partners. However, 'auto-complete' found my name first.

Another time, a solicitor forwarded an email to me without realising there was a thread below it, that contained information about another client.

Each time, I got a grovelling apology.

Exodi

eddddy wrote: »

In most solicitors offices, it won't be a solicitor who puts documents in envelopes - it will often be a junior admin person.

I suspect that admin person will get a 'stern words of advice' from their line manager.

Whilst not too much harm was done in this case, sending the docs to the wrong client from a solicitor's office could cause serious problems.


FWIW, I've received the 'wrong' email from different solicitors offices at least a couple of times.

One time, a new receptionist relied on 'auto-complete' in the 'to field' when sending an email to one of their senior partners. However, 'auto-complete' found my name first.

Another time, a solicitor forwarded an email to me without realising there was a thread below it, that contained information about another client.

Each time, I got a grovelling apology.

Likewise I used to work with a field sales team of whom we emailed monthly spreadsheets of our up-to-date cost prices and advisory selling prices - one of our field sales team forwarded this to one of our largest accounts - anyone who's worked in a commercial environmental can appreciate how potentially disastrous it can be making customers aware of the cost price of goods.

The guy got a slap on the wrist (and had to endure a fair amount of ridicule from us and the company) and a lot of backtracking had to be done with the customer but he kept his post because everyone (and the customer) could appreciate that mistakes happen

SallyDucati

At the last place a worked (a good few years back) our fax number was similar to the Crown Courts. A couple of times it received some faxes that shouldn't have come to us regarding criminal cases. Mistakes do happen.

Marvel1

Cakeguts wrote: »

I think they can be fined for this by the data protection people. You can't fine them but they can get into trouble. They probably need to make the person with GCSEs in Drama and Performing Arts redundant and get someone who can do the job properly.

Have you never made a mistake? Not limited to job.

steampowered

Property information is all public anyway.

You can get the register for any property from the land registry for £1.

Cakeguts

Marvel1 wrote: »

Have you never made a mistake? Not limited to job.

Yes lots but not from sheer carelessness like this and I have a lot of examples of this kind of thing. It is always to do with admin. If you try to do anything that involves admin you finish up doing the job of the person who has done it wrong. Other people have given me examples of doctors notes including the persons name address and illness being sent to the wrong person, a death certificate sent twice to the wrong person. A family member got a death certificate sent to them from somewhere of a totally unconnected person and when they sent it back with a covering letter to point out the mistake someone who couldn't read sent it back to the family member so they got it twice. That is not carelessness that is someone who should be removed from the job.



If you try to do anything about any sort of admin paperwork it often comes back wrong including a bank who will remain nameless who froze some of my accounts because someone in the admin department who couldn't read words or numbers decided that I was my mother in law who had just died. Her name was different and her date of birth but this stupid individual ignored all of this information and declared me dead. I then got a whole load of letters from the bank for the adminstration of my estate. It was a complete mess they had frozen some accounts and left others open so not a complete job.

It has all got worse since the introduction of GCSEs and university modules because our education system teaches people that they don't have to do anything correctly first time and that you can get another chance but only if you are not a doctor or surgeon in which case you sue them. Personally I think that anyone who makes a serious admin mistake like mine or the OPs should be sacked on the spot. Modules where you can do something several times and GCSEs are not good education for the work place because you can get a good mark even if you have to do the task 50 times. Having to do someone's job for them for free because they can't be bothered is just annoying. That is why I mentioned GCSE drama and performing arts because they are the biggest waste of time courses I can think of. They are used to keep people in education until they are 18 and are time fillers. I would replace both these courses with courses in admin and consumer rights.

parkrunner

Anyone who hasn't made a mistake doing their job is clearly working in a job that is far too easy for them. Einstein made mistakes.

Marvel1

Cakeguts wrote: »

Yes lots but not from sheer carelessness like this

And were given a second chance? Forgiven? Made amendments?

Cakeguts

Marvel1 wrote: »

And were given a second chance? Forgiven? Made amendments?

I got told off if I remember rightly but I didn't share someone's personal details with a complete stranger. Which is what this person did. The person whose details they shared with a complete stranger was paying for a service that didn't do this because they are entitled to their privacy in this matter. Someone carelessly broke that trust and contract and shared their personal details. The job that the careless person is doing is to make sure that these details are not shared and yet they did it anyway that means that they are not doing the job they are being paid to do. All they had to do was check. They didn't bother to even do that.



You can't even get past this by retraining because part of the job description would be to keep to the data protection act and not share personal details with strangers. The only thing you can do in a situation where someone doesn't do the job they are being paid to do is to replace them with someone who will do the job they are paid to do.