Barlcays resolved loan suddenly appeared on credit file

fusionx212

Hi All, was looking for some advice, a long time ago I had an overdraft, £3800, I've always contested that the overdraft and my financial suitability was never considered correctly, I used all of my overdraft and I was paying nearly £200 monthly, with out clearing the balance. I phoned barclays to discuss about clearing it off, they offered me a resolve loan £72 monthly. I have never received any documentation or summaries about the loan at all. all i can see the remaining balance on my banking portal about £1100, no other information is present.

about 3 months ago i had a cred alert - saying an account had been added to my credit file from that date, I look at it and it was barclays and this resolve loan, I am curious can barclays do this so late in the game.? especially as I've never had any information off of them regarding the loan as far as I can recall.

I'm tempted to make a complaint as this was never explained when I had the original calls or had any official documentation from barclays. I am annoyed that they've put it on my credit file with the wrong start dates and without informing me

in your opinions do you think I have grounds for complaint?

[Deleted User]

If the start dates are incorrect, ask them to amend them.

However, there is nothing wrong with them reporting to the CRAs, as long as the terms allowed this.

DCFC79

Put a complaint in if you feel hard done by.

Why did you not look at other ways to get the overdraft paid off ?

Ben8282

Confused.
If you have taken out a loan to repay the overdraft then the overdraft is repaid so why is a balance for the overdraft still being shown?
If the payments are being made against the overdraft, then I can't see how it can be reported as a loan which it is not.
A balance can only be reported once either as the overdraft balance or the loan balance, not both at the same time.