coverplan complaint / vacum cleaner

maj

i have a vacum cleaner which has been repaired under coverplan 3 times and this is really getting annoying. i went instore to get a replacement to currys but they told me to contact coverplan but i do not seem to be getting anyware and the clearner is within the gurantee period.
i have a vacum cleaner which does not work and in need of urgent repaire/replacement.

can anyone advise me of my right and what cause of action i need to take so i can get my vacum clearner sorted out????????????? >:(

edmundli

i was a employee of te dixons group and gota say that coverplan is an absolute joke. Best thing to do is to call up the complaints department of coverplan they normally sort it out for you if you are persistant enough! The normal customer services number is useless!!!

amonro

Dixons dont seem to be any help at all.

I bought a Hi-Fi from them around April of this year for my daughters birthday, it lasted 4 months before it broke.

The store repaired it although it took around 3 to 4 weeks to complete.

Now the Hi-Fi is broke again, I went in to ask for a replacement or my money refunded but was told it had to be repaired at least twice before that could happen.

I called my local trading standards office and was put through to consumers direct who advised that I was in my rights to ask for a refund as the unit did not last for a reasonable ammount of time.

Armed with this info I went back to the shop this morning but they still were sticking to the Two repairs policy.

Now Trading Standards are going to take this up for me.

Anybody else had anything like this happen in the past.