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"The Class 2 NICs amount is not available"

My partner became self-employed at the beginning of the 2018/19 tax year, registered for self-assessment right away, and has filed her self-assessment for the first time with her self-employed income - she has not had any other employment income in the UK before. She earned well over the profit threshold for Class 2 NICs, however her SA302 shows "The Class 2 NICs amount is not available" and these don't factor into the calculation. Is there a reason this might be happening?

HMRC said there was a systems fault but we just want to make sure that this is genuinely the case and that she hasn't done anything wrong...
urs sinserly,
~~joosy jeezus~~

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