"The Class 2 NICs amount is not available"

JuicyJesus

My partner became self-employed at the beginning of the 2018/19 tax year, registered for self-assessment right away, and has filed her self-assessment for the first time with her self-employed income - she has not had any other employment income in the UK before. She earned well over the profit threshold for Class 2 NICs, however her SA302 shows "The Class 2 NICs amount is not available" and these don't factor into the calculation. Is there a reason this might be happening?

HMRC said there was a systems fault but we just want to make sure that this is genuinely the case and that she hasn't done anything wrong...

Dazed_and_confused

This is mentioned on a forum on gov.uk with advice on what to do.

https://online.hmrc.gov.uk/webchatprod/community/posts/list/5242.page

JuicyJesus

Thank you! Google apparently didn't want to turn that up...