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Online Purchase/e-com guideline help
Tutticus
Posts: 5 Forumite
Hi
Hopefully someone can shed some light on this for me. I noticed an incorrectly priced item on a website. I purchased it and paid the postage and packaging. I received a confirmation email confirming all of the details, product description, agreed price etc. Then the next day they took the money.
A couple of days later I received an email stating the pricing was an error and they would not honour the purchase. They refunded me.
I challenged this and was directed to their terms and conditions which reserves them the right to do this but....there are no comments throughout the entire checkout process that state that by continuing you agree to be bound by their terms and conditions. Neither was there a box to tick to confirm that I have read and understood.
Am I entitled to press for the item at the agreed price?
Thank you for all help provided.
Hopefully someone can shed some light on this for me. I noticed an incorrectly priced item on a website. I purchased it and paid the postage and packaging. I received a confirmation email confirming all of the details, product description, agreed price etc. Then the next day they took the money.
A couple of days later I received an email stating the pricing was an error and they would not honour the purchase. They refunded me.
I challenged this and was directed to their terms and conditions which reserves them the right to do this but....there are no comments throughout the entire checkout process that state that by continuing you agree to be bound by their terms and conditions. Neither was there a box to tick to confirm that I have read and understood.
Am I entitled to press for the item at the agreed price?
Thank you for all help provided.
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