25% off at Beauty and the East! Free P+P

alison6692

Hiya

CLICK

:j

Use AUTUMN as your discount code.

Alison x

Lady_K

Just to warn anyone thinking of buying from these:

I ordered almost £100 of products from these on 18th Nov they debited my account straight away and I still have not received the goods nor have they been dispatched as yet.

I rang them and left messages on the answer phone but they didn't return the calls until I had left several messages. Then I received an email a few days later saying that she had tried to call me that morning but the phone was engaged so she emailed instead. The phone had been clear the entire morning so I believe she did not want to deal with it over the phone. She said they were out of stock and were getting a delivery on 28th Nov and they would dispatch to me that same day or the next day at the latest. I wrote back saying if they had no stock why did it say in stock on the website and was still in fact saying in stock and why did they debit my account straight away without giving me the choice to either wait for their delivery or buy elsewhere.

I said I was disappointed that it had been left up to me to chase this up as they hadn't bothered to inform me of the situation or I would not have known they were out of stock. I asked if she could email me when the order is actually dispatched so I know when to expect delivery and she assured me she would do this. Since their delivery date has been and gone and I still have not received an email saying my order has been dispatched I am left wondering if they got the delivery order last Wednesday and if my order will come at all before Christmas, they don't inform people or seem to think it matters once they have got the money.

This was my first order with them and will definitely be my last. They are more expensive than other sites on the net which is why I had never purchased with them before, I only did so this time because of the discount but it really is not worth it.

I rang them again on Friday, Saturday and today and left messages, I still have had no reply. I rang the other numbers on the site and no one knows anything, there doesn’t seem anywhere to complain to and no one knows who is in charge or where head office is, they just said keep leaving messages on the answer phone and emailing the girl that deals with the website orders, terrible service, extremely unreliable and untrustworthy, don't bother buying from them