Asos threatens to block customers who return too much - MSE News 5 April 2019 at 2:18PM in Shop but don't drop 4 replies 2.1K views

Former_MSE_Naomi

Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items...

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'Asos threatens to block customers who return too much - your rights'

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Arthurian

Why on earth can't retailers have standard sizes? Then we would know if something was going to fit when we ordered it.

LadyDee

Arthurian wrote: »

Why on earth can't retailers have standard sizes? Then we would know if something was going to fit when we ordered it.

Wouldn't work I'm afraid. Ladies clothes size 12 made in a factory in Taiwan will have different measurements to a size 12 made in the Philippines. Shops like M&S have their clothes made in factories all over the world now - you can't even rely on M&S that a frock size 12 will fit, even though a size 12 jumper will. And don't get me started on trousers!:(

Fact is, the human body has too many variables. My friend and I measure the same in the 3 obvious areas, but she has longer arms than me, longer legs - although her body is shorter and my arms are fatter, and my legs are not so slim. We both describe ourselves as a size 12, but we couldn't wear the same clothes.

unforeseen

Women's sizing is an arbitrary variable scale that bears no relation to reality

vikingaero

I'm not sure what the problem is?


ASOS don't want to do business with people who return too many items. They are not a charity.


To be honest most items taken out of packaging will be of so low value to their business. If they sell something for £10.00 it's probably cost them £x.xx to buy in that it's not worth them repackaging and reselling it especially as an error could cause customer dissatisfaction. Returns are a real headache for online retailers and "some" people need to hand their heads in shame - there is a real eco problem attached to it.



They also seem to have identified a hardcore of customers who buy, wear the item and return it.


It's their business, and up to them how they see fit to run it. No-one is forced to shop with them. If you don't like it, shop elsewhere or set up your own online outlet?