Papa John's charged me twice

charlotte1994

We only received one order (As expected) but they took 2 sets of payments out from my bank account
I know it's not a lot of money, but it's still annoying. Plus the phone lines are only open during normal office hours...which I also work :doh:

Logged a complaint online, waiting to hear back, but I'm going to ring them when I get home

MothballsWallet

How did you order? Through their website or over the phone?

Could be a system glitch, but did they definitely take 2 payments?

(I ask because if one is showing as "pending", it may drop off the account soon since the other went through due to making a request to your bank.)

charlotte1994

MothballsWallet wrote: »

How did you order? Through their website or over the phone?

Could be a system glitch, but did they definitely take 2 payments?

(I ask because if one is showing as "pending", it may drop off the account soon since the other went through due to making a request to your bank.)

Through the website, nope definitely 2 payments there, bit of a pain really! I was hopeful then I hope it would still be pending

MothballsWallet

Ok, you'll need to get them to sort it out I'm afraid.

Do you use the Twitter or the Facebook? If so, you might get a faster response there.

DoaM

If PJ won't respond then report the duplicate claim to your bank and they should refund it.

charlotte1994

MothballsWallet wrote: »

Ok, you'll need to get them to sort it out I'm afraid.

Do you use the Twitter or the Facebook? If so, you might get a faster response there.

I do yes! Actually that's a good idea! I'll message them on twitter :-) thank you