Missed a persnal trainer session

BananaRepublic

I am going to the gym once a week for an hour and last week I had to phone several hours before a session to cancel as I could barely walk, I had severe pain in a knee, something I once had before, and which disappeared in a few days. It was a bruise or an infection causing temporary swelling. So, is it usual to have to pay for this session? I assume so as it was booked in advance, but I might be wrong.

sstevo19

I think the only place you would get an answer is to contact your gym and ask them what there policy is. I think that would be the best idea.

suejb2

BananaRepublic wrote: »

I am going to the gym once a week for an hour and last week I had to phone several hours before a session to cancel as I could barely walk, I had severe pain in a knee, something I once had before, and which disappeared in a few days. It was a bruise or an infection causing temporary swelling. So, is it usual to have to pay for this session? I assume so as it was booked in advance, but I might be wrong.

The time it took you to post this you could have rang up and asked. So I agree with the previous answer.

Sharon87

When I had a personal trainer I had to give him 24 hours notice to cancel or I'd be charged. Maybe ask the gym what their policy is.

BananaRepublic

Yes, obviously the decision is made by my personal trainer. What I am asking is how it works with other people, is it usual to pay, or not. My feeling is that as I cancelled a few hours before - I was hoping the knee would recover in time - it’s reasonable for him to charge.

Thanks Sharon87, that’s the sort information I am looking for.

theoretica

24 hours notice is a common minimum for cancellations for all sorts of appointments. With only a few hours notice the trainer is unlikely to be able to sell that time to anyone else - you have already taken up that time. Sometimes they will offer an extra session to make up the time, but this is usually some less popular time that they can't sell to other people and so may not work for you.

BananaRepublic

theoretica wrote: »

24 hours notice is a common minimum for cancellations for all sorts of appointments. With only a few hours notice the trainer is unlikely to be able to sell that time to anyone else - you have already taken up that time. Sometimes they will offer an extra session to make up the time, but this is usually some less popular time that they can't sell to other people and so may not work for you.

Thanks, I do agree with your view.

BananaRepublic

FWIW he didn't charge, as the next invoice for April is only charged at 3 sessions. Given that when I pop in to the gym outside of our sessions he is willing to give a bit of advice, I am impressed.

50Twuncle

My own PT sometimes cancels on the morning of our planned session - once, giving me an hours notice (taking kids to school etc) - so it works both ways !!
I have cancelled on occasion due to a bad back etc - no problem either way.

another_casualty

50Twuncle wrote: »

My own PT sometimes cancels on the morning of our planned session - once, giving me an hours notice (taking kids to school etc) - so it works both ways !!
I have cancelled on occasion due to a bad back etc - no problem either way.

Same happened to me a couple of times . I think that if you are laid back about them cancelling letting them know it's no problem at at all, then they'll probably be fine with you . Especially if you're a fairly long term client . Glad it worked out ok for o p .

BananaRepublic

I think my sessions actually suit him quite well, they are in the day during a quiet time, and he sometimes asks to change the time by an hour, and I agree, which suits him. I find if you are pleasant to others, they often return the favour.